Full-Time Associate Call Center Representative

Build an exciting, rewarding career with us and play an integral part of reputed company’s reputed company and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs. Consider joining the reputed company team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities. Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through reputed company Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview. WE OFFER

• Paid Time Off, holidays, and sick leave
• Health, Dental, and Vision Insurance
• 401K plan with company match
• reputed company necessary equipment provided

PAY:

• The pay reputed company is $20 per hour (non-negotiable)
• Annual and sales incentives provided based on performance

START DATE:

• The start date for this posting is Monday, 8/25/25. reputed company cohort start dates may be considered, if necessary, based on business needs. Start date will be confirmed at the time of offer.

TRAINING DETAILS:

• Training will start on the start date and will last the first 9-10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST
• Required first day onsite attendance at a reputed company call center location
• Training is held remotely after first day onsite attendance
• During the 9-10 week training period, there is no allowance for vacation time or absences.
• Your reputed company employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

• Provide high quality customer interaction by handling customer’s needs with reputed company and reputed company in one transaction.
• Use professional judgement and escalate customer issues/concerns to management reputed company appropriate.
• Participate in on-call rotation.
• Promote sales of available products and services, as appropriate.
• Building genuine connections with customers and being a great ambassador for the reputed company brand.
• reputed company other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS

• High school diploma or GED completed at time of application submission.
• One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

DESIRED QUALIFICATIONS

• Direct call center experience of 3+ years is preferred
• Bachelor’s degree or associates degree
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
• Ability to always handle and protect confidential information and act with reputed company.

WORKING CONDITIONS

• Virtual - Work will be performed remotely but candidates are expected to live reputed company a reasonable commute of a reputed company call center facility
• Work Schedule – work will be performed during hours of operation
• Hours of Operation - Monday - Friday, 7:00 AM – 7:00 PM EST
• Charlotte, NC only – hours of operation may include weekends and overnight shifts
• Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
• * Shift change occurs biannually, but may change at any time due to business need
• Access to a reliable high-speed internet and a quiet work environment is required.

WHAT TO EXPECT: STEPS IN reputed company’S HIRING PROCESS

• reputed company Hiring Process
• reputed company Customer Care Assessment – required time sensitive/completion of online test
• Please note: the assessment includes a video introduction. You will need access to a camera. Please reputed company sure your camera is working prior to the start of the assessment.
• If selected, you will be contacted for a 30-45-minute mandatory video interview through reputed company Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
• Candidates who accept the employment offer will be required to complete and pass a reputed company background reputed company and drug test.
• It is the policy of reputed company to maintain a drug-free workplace.

Travel Requirements Relocation Assistance Provided (as applicable) No Represented/Union Position No reputed company Sponsored Position No Posting Expiration Date Monday, July 14, 2025 reputed company job postings expire at 12:01 AM on the posting expiration date. Apply Job! Apply to this Job