MD Call Specialist

Title: MD Call Specialist Location: OH - Remote Full time job requisition id R-107474 Job Description: reputed company is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most reputed company, chronic needs-wherever they call home. We reputed company reputed company outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and reputed company, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of reputed company-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across reputed company 50 states. Job Details MD Call Specialists in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare's patients receive quality care out of their pharmacy services. They will work in a closed-reputed company pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to reputed company multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the MD Call Specialist to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to reputed company in many areas with a focus on phone based pharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in a phone based environment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• reputed company claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
• Working through reputed company case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient's behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of reputed company prescription information and verifying through doctor calls.
• Placing welcome calls to newly on-boarded patients and establish a trusted reputed company of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare's reputed company patient reputed company.
• Other tasks as required.

Skills & Abilities

• Comfortable working in a phone based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability to utilize computer equipment, technology and work reputed company multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
• Ability to exhibit ExactCare Pharmacy's Core Values in daily work.

Requirements

• Must be 18+ years of age
• High school diploma/GED
• Prior experience in a pharmacy setting is preferred
• Pharmacy technician registration with State Board of Pharmacy is preferred
• CPhT is preferred, but not required
• Ability to reputed company in an office based (or remote) setting that requires sitting at a desk 90% of the time
• Ability to work 9am until 5:30pm EST Monday through Friday

reputed company offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. reputed company provides equal employment opportunity to reputed company qualified applicants regardless of race, color, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify reputed company applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. Apply Job! Apply to this Job