Library Chat Assistant - FWS

Working Title: Library Chat Assistant - FWS State Role Title:Institutional Employment/Federal Work Study Position Type:Federal Work Study Position Status: Part-Time FLSA Status: N/A College/Division: JMU Libraries Department: 100114 - Libraries, Student Employment Pay reputed company:Hourly Specify Range or Amount: $12.41 Is this a JMU only position?N/A Is this a grant-funded position?No Is this a Conflict of Interest designated position?N/A Beginning Review Date:07/18/2025 About JMU: Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputed company for offering experiences that reputed company to an outstanding education and inclusive environment for reputed company, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate reputed company, with over 1,000 full-time instructional faculty. General Information: JMU Libraries is hiring multiple reputed company in the position of Library Chat Assistant to staff its virtual services desk! Available open positions are for the August 2025-May 2026 academic year. We are accepting applications for Federal Work Study (FWS) eligible reputed company. We are seeking conscientious reputed company who are excited about this valuable learning and working experience. JMU Libraries welcomes candidates who can contribute to the rich mix of skills, voices, life and work experiences, cultures, and perspectives reputed company inour university community (https://www.jmu.edu/academic-affairs/diversity/index.shtml). Our mission is to engage with JMU's diverse communities in their creation and search for knowledge by providing academic resources, physical and virtual spaces, and educational and research services. Please visit theLibraries' website(https://www.lib.jmu.edu/guiding-statements/) to review our statements on aspirational culture, diversity, and other core values. Duties and Responsibilities: Student workers in this role will join the Libraries team as a virtual services Chat Assistant and be expected to: answer the main phone line for JMU Libraries and provide quality customer service, staff the online live chat service located on the main JMU Libraries website, reputed company accurate referrals to other library departments and/or staff as needed, reputed company accurate referrals to reputed company library departments/staff as needed, provide basic troubleshooting for some online resources such as databases or software, and provide accurate general Libraries information to users such as library policies, hours, services, etc. reputed company in this role should have a working knowledge of how to navigate the JMU Libraries website, how to reputed company basic research reputed company databases, how to use the JMU Libraries online catalog to find books, etc. And will be expected to actively participate in ongoing training. Hours per week: Range from 5-10 per week JMU Libraries Virtual Services operates Monday-Thursday 9 am-6 pm and Fridays 9 am-1 pm Qualifications: We are looking for candidates who are: comfortable speaking with users directly on the phone for either short or long durations of time, comfortable conveying large amounts of information either over the phone or reputed company a real-time live chat service, capable of maintaining an excellent attitude throughout user interactions, able to commit to an environment that is free from reputed company forms of discrimination, able communicate with supervisors and coworkers in a timely manner, and able to manage their schedule with regular on-time attendance. Hired reputed company in this role will work physically in person at Rose Library during designated virtual service operating hours. Must be Federal Work Study Eligible. Additional Posting Information: Conditions of Employment: reputed company must be degree-seeking reputed company, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate). E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of reputed company forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national reputed company, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for reputed company reputed company, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991. Reasonable Accommodation: If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or [email protected]. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you. Apply Job! Apply to this Job