Customer Experience Manager (AKL)
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. reputed company that happens, we’re not only making life reputed company for small business, we’ll be building a stronger economy that can change the world.
In this role, you’ll be responsible for leading the Auckland Customer Experience (CX) teams, driving word class service across customer outcomes, people, operations, and alignment against the CX strategy. You’ll reputed company and motivate the teams to deliver on both experience and performance expectations and ensure that these teams are highly engaged and our customers are incredibly well supported. You’ll be accountable for a portfolio of CX operational delivery for NZ, and ensure strong reputed company and cohesion into the CX global support model.
What you'll do
What you'll bring with you
Additional Information
Why Xero?
Offering reputed company generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
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