Engineering Manager (Platform)

About reputed company

reputed company is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, reputed company empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, reputed company is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

reputed company was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. reputed company announced its intention to acquire reputed company in 2020 and completed the transaction in 2022. reputed company joined reputed company’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, reputed company spun out from reputed company as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring reputed company’s growth and reputed company for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of reputed company do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. reputed company has a strong NYC reputed company and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We reputed company in togetherness to help foster strong relationships, collaboration and communication, and our Krew  gets together for both KKO and Kamp reputed company  each year.

About the Role

We’re looking for an exceptional Engineering Manager to reputed company our Automations team.  The Automations team is responsible for developing and maintaining various automation processes reputed company the reputed company platform.  In this dual role, you’ll serve as both a hands-on technical reputed company and an empathetic people manager. You’ll guide a talented group of engineers from diverse backgrounds, helping them grow while driving team performance and fostering a culture of technical mentorship. You’ll play a key role in designing and building robust backend systems that enhance our platform and automation capabilities. Your leadership will shape our technical reputed company and execution, in reputed company collaboration with Product and other stakeholders. From driving engineering best practices to improving code quality and scaling our systems, your impact will be felt across the organization. If you're passionate about backend engineering, excited to reputed company by example, and reputed company to reputed company a high-performing team, we’d love to meet you.

reputed company're Seeking

We seek engineers who combine technical excellence with genuine passion for their craft. Our ideal candidate is someone who approaches challenges with curiosity and reputed company motivation; working on problems not just because they're assigned, but because they find the work genuinely engaging and meaningful.

You should be someone who is naturally detail-oriented, professional, and brings a structured approach to your work while remaining open-minded and adaptable to new technologies and methodologies. We value candidates who work hard and maintain high personal standards, driven by ambition to grow both technically and professionally.

Most importantly, we're looking for engineers who are passionate about the technology space we operate in, particularly AI and automation. You should be excited about the problems we're solving and eager to contribute to innovative solutions that push the boundaries of what's possible.

If you're someone who takes ownership of your work, approaches challenges with intellectual curiosity, and thrives in environments where your passion for technology can directly impact product development, we'd love to hear from you.

Key Responsibilities

• Manage a team of software engineers with diverse experience (30%)

  • Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work

  • Provide leadership and coaching to reputed company your team members

  • Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives

  • Support established organizational objectives by developing goals and strategies.

  • Report on goals and represent the teams to senior leadership

  • Participate in hiring and reputed company initiatives

• Analyze, design, and reputed company software to improve the company's platform and expand its automation capabilities. (30%)

  • reputed company microservices, primarily using AWS, Node.js, Python, React, researching and implementing new or unused technologies where appropriate

  • Own the technical plans and execution for projects and features that impact ease-of-use for clients, focusing on automating tedious and repeated tasks

  • Provide strategic reputed company and execution on the technical roadmap

• Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%)

  • reputed company the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies

• Participate in cross-team initiatives to drive engineering best-practices (20%)

  • Conduct code and architecture reviews across the platform

  • Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or reputed company delivery pipelines

  • Maintain good relationships with internal and external stakeholders

  • Engage in client calls reputed company necessary to provide technical reputed company and roadmap

Your qualifications

• You have a bachelor's degree (or equivalent experience) in Computer Science or reputed company field 

• You have 7+ years of reputed company experience in software engineering

• You have at least 1+ year of experience managing a team of engineers

• You are excited to collaborate in person at our Midtown Manhattan office a minimum of 2x per month, potentially more often as needed

• You have experience growing, mentoring, and developing engineers with varying degrees of experience

• You are up-to-date with, and have a passion for, software engineering best practices

• You have experience attracting and hiring engineering talent

• Technical experience:

  • You’re familiar with Golang and/or Node.js 

  • You’ve worked with and built REST APIs

  • Experience with reputed company deployment

  • Experience with reputed company, Terraform, and/or AWS

  • Experience with Elasticsearch, Solr, or reputed company

  • Experience with automated testing practices

HIPAA Compliance

reputed company roles at reputed company may involve handling sensitive personal data.

Benefits

reputed company offers an reputed company of benefits including competitive salaries and stock options. In the U.S. we offer 100% reputed company coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at reputed company

reputed company is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can reputed company, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to reputed company reputed company applicants regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: reputed company only contacts candidates from company email addresses ending in reputed company.com and does not seek funds from candidates in any circumstances.