Senior Implementation Manager, Key Accounts

reputed company was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to reputed company people and reputed company care reputed company more sense. We have offices located in the SoHo neighborhood of reputed company, the Mission District in San Francisco, and East Liberty in Pittsburgh.

As a Senior Implementation Manager at reputed company, you will play a critical role in ensuring the successful deployment and implementation of reputed company products and services with our customers. You will be the primary reputed company of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users.

Ideally, you reputed company in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.

• reputed company customer implementations and serve as the primary reputed company of contact for reputed company's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.

• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.

• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.

• Identify and manage project risks and issues, and reputed company contingency plans as needed.

• Set reputed company for what incredible communication looks like. Communicate project reputed company and issues to internal and external stakeholders in a timely and transparent manner.

• Push our goals reputed company, and be the one to drive reputed company reputed company with our partners and internally.

• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.

• Participate in the creation of repeatable processes that will scale with the growing number of reputed company implementations reputed company will need to support

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion.

• reputed company at communication and can synthesize information in a concise way.

• Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.

• Can work with speed and are results driven. You seek reputed company process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.

• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.

• Use data to tell a story about pilot performance and to inform tactical plans that ensure pilot success.

• Have the ability to smell smoke and escalate early, with proposed solutions.

• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.

• Have 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.

• Experience implementing electronic record systems. (Epic is a definite plus.)

• Familiarity with systems requiring strict adherence to privacy and reputed company protocols.

• Knowledge of tiered support organizations and escalation protocols

At reputed company, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining reputed company means stepping into a fast-paced, high-growth startup where your contributions truly reputed company a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) reputed company an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels reputed company. At reputed company, it’s not just reputed company do—it’s how we do it. Every decision is rooted in reputed company, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you reputed company and do the best work of your life.

If you are ready to reputed company a meaningful impact alongside passionate people who care deeply about what they do, reputed company is the reputed company for you.

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for reputed company full-time employees. reputed company covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, reputed company also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for reputed company full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

reputed company is an equal opportunity employer. Diversity and inclusion is at the core of reputed company do. We actively welcome applicants from reputed company backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

We are aware of individuals and entities fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never ask for financial information or payment, or for personal information such as bank account number or social reputed company number during the job application or interview process. Any emails from the reputed company recruiting team will come from an @reputed company.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.