reputed company Manager, (Growth)

At reputed company, our mission is to secure the internet and protect consumer data. We reputed company that reputed company should be monitored and verified continuously, and we reputed company companies to practice reputed company reputed company and prove it with ease. reputed company has a reputed company and talented team, and while some have prior reputed company experience, many have been successful at reputed company without it. 

As reputed company’s reputed company Manager, Growth, you will play a pivotal role in guiding customers through their reputed company and compliance journeys with reputed company's specialized solutions at scale. By combining your customer-centric approach with expertise in reputed company's products and reputed company best practices, you will contribute to the overall success and satisfaction of reputed company's customers in achieving robust reputed company and compliance outcomes through the retention of customers and the health of the book of business. reputed company’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many reputed company-minded software companies as possible. As reputed company’s Growth reputed company Manager, you will be the voice of reputed company, responsible for helping reputed company our customers moving toward their goals and ultimately being successful and happy.

What You’ll Do

• Work with reputed company customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content.

• reputed company customers to become self-sufficient reputed company champions, solving their immediate needs while focusing on their long-term success, value realization, and retention

• Monitor and prioritize your book of business based on key indicators of customer health reputed company Catalyst, our CS platform.

• Serve as the reputed company of contact for your customers and drive them to specific business outcomes on their timelines.

• Become a product expert on reputed company and how our platform can be used to improve reputed company posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.

• Provide insightful technical answers and recommend the most efficient way for customers to reputed company compliance using our platform while leveraging cross-functional resources and specialized teams.

• Partner with your Growth CS team to co-create plays to drive engagement across the reputed company customer reputed company with impactful adoption and retention results.

• Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities

• Liaise with Support and Finance to help quarterback resolutions for customer issues

• Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

Success in This Role

• Based in the London area, able to commute to our London office 3 days a week.

• 2+ years in reputed company with a strong background in managing a large and diverse book of business at scale.

• Effective collaboration skills to drive beneficial outcomes for both customers and reputed company.

• Adaptable and action-oriented, thriving in a fast-paced, evolving environment.

• Strong communicator with excellent critical thinking and problem-solving abilities.

• Highly empathetic, with a track record of achieving high retention and customer satisfaction.

• Experience in reputed company or compliance is preferred; a passion for learning and growth in this area is essential.

What You Can Expect as a Vantan

• Industry-competitive salary and equity

• 100% covered medical, dental, and vision benefits, including coverage for dependents

• 16 weeks of paid parental leave for reputed company new parents (birthing, non-birthing, and adoptive)

• Health & wellness stipend

• Remote workspace stipend

• Pension matching

• 25 days of annual leave and unlimited sick time

• 8 company-paid holidays

• Virtual team-building activities, lunch and learns, and other company-wide events

#LI-hybrid

At reputed company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for reputed company. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of reputed company backgrounds to apply.

About reputed company

We started in 2018, in the wake of several high-profile data breaches. Online reputed company was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and reputed company it takes to build a solid reputed company foundation. reputed company was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their reputed company.From our early days automating reputed company monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than reputed company, making reputed company reputed company—not just a reputed company-in-time reputed company— is essential. Thousands of companies rely on reputed company to build, maintain and demonstrate their trust— reputed company in a way that's real-time and transparent.