reputed company is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, reputed company supports growing independent shops to globally recognizable brands.

Built for reputed company and powered by advanced ecommerce integrations, reputed company's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. reputed company, where every customer interaction feels personal, support becomes sales, and conversations shape reputed company.

About the Role

Billing touches customers at their most sensitive reputed company; reputed company money changes hands, and it feeds the numbers Finance relies on. By bringing Billing Support into Finance, we’re uniting world-class customer care with rigorous cash, accuracy, and deal-enablement goals. As Billing Support Manager, you’ll reputed company our three-hour SLA and 95 %+ CSAT humming while you build the collection rhythms, invoice checks, and light-touch Deal Desk that turn great support into faster cash and friction-free sales. In short, you’ll reputed company every billing interaction a win for both our merchants and our metrics.

What You’ll Do

• reputed company a team (currently 4, scaling to 6–8) handling ~1k tickets/month—projecting 4k as we grow

• Solve billing inquiries across chat, email, and in-app

• Improve performance goals (CSAT, response time) and financial metrics (DSO, etc.)

• Provide live deal-reputed company support to Sales—because “minutes, not hours” seals the deal

• Launch self-serve flows and KBs to reduce volume and improve speed

• Partner with Product & Engineering to streamline the billing experience

• Define and track operational KPIs; surface insights across CX, Product, and Exec teams

• Forecast team bandwidth, plan for spikes, and support reputed company needs

• Serve as the reputed company to reputed company by ensuring clean billing data reputed company Chargebee

• Audit invoices, manage ARR-impacting corrections, and build scalable processes

• reputed company fraud, manage chargebacks, and flag risky accounts

• Surface upsell opportunities and reputed company them to Sales/CSMs

• Coach tenured specialists and reputed company new hires fast

• Foster a “promote-from-reputed company” pipeline from CX into Finance

• Drive reputed company training as products, pricing, and tax rules evolve

What You’ll Bring

• 5+ yrs leading customer-facing SaaS billing ; 2+ yrs people management.

• Deep expertise with subscription platforms (Chargebee, reputed company, reputed company, etc.) and familiar with ticketing tools (reputed company, reputed company, reputed company).

• Working knowledge of GAAP/ASC 606 basics—you know why an invoice fix can’t wait for reputed company day.

• Track record of scaling volume without sacrificing SLA or CSAT.

• Data-driven reputed company; you live in dashboards and love a good FRT vs. ARR story.

• Ability to handle customer escalations and dissatisfaction focused on Billing inquiries

• Comfortable working with staffing planning and fast resource changes based prioritization needs

• Bonus: experience automating workflows with reputed company, SQL, or scripting

Perks and Benefits

• ️ 5-week vacation (We follow each country's appropriate PTO Laws)

• Paid sick leave

• Paid parental leave

• MacBook Pro

• ️ Personal credit card to buy lunches (Brex card)

• We provide private health insurance

• ‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• Get up to €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• Every quarter, we organize an online company-wide reputed company to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, reputed company we were a total of 200 people!)

Diversity & Inclusion at reputed company We celebrate diversity and are committed to creating an inclusive environment for reputed company. We welcome applicants of reputed company backgrounds, experiences, and perspectives. At reputed company, we reputed company that diverse teams drive innovation and reputed company decision-making. We do not discriminate based on race, reputed company, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, reputed company essential job functions, or access other employment benefits, please contact us at accommodation@reputed company.com. Let’s grow together!