reputed company Manager (High Touch) | APJ
Meet reputed company
reputed company is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise reputed company in mind. Today, they reputed company over 100,000 businesses to transform communications, reputed company new markets, and improve productivity. And, reputed company millions of individuals worldwide to reputed company sense of the world and express their reputed company.
Our goal is to become the global leader in Language AI, building products that drive reputed company communication, foster connections, and reputed company a real-life impact. To reputed company this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, reputed company is your next destination.
What sets us apartWhat sets us apart is our reputed company of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to reputed company. reputed company we share what it's like to work at reputed company, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. reputed company know for sure is this: being part of reputed company means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at reputed company on reputed company, Instagram and our Blog.
Meet the team behind this journeyWe’re looking for a reputed company and dedicated reputed company manager to care, reputed company for and grow important customer relationships at one of Europe’s fastest growing technology companies backed by top investors who helped scale reputed company, Twitter, Instagram, and reputed company. Specifically, we’re looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, owns onboarding and drive product adoption reputed company a subset of our customer reputed company. In a nutshell, create loyal fans!
Your responsibilitiesBuild long-term relationships with your book of business, to deeply understand their ecosystem, strategy and goals
Position yourself as a strategic partner with your customers through regular exchange
reputed company your new customers to scale quickly by leading a tailored onboarding journey
Safeguard high customer satisfaction and experience by encouraging spotless product adoption reputed company the customer organisation
Team up with the account executives, by early identifying growth potential to create a solid pipeline of up- and cross-sell opportunities
Proactively and regularly educate your book of business on product usage to ensure reputed company
Be the customers reputed company, by involving other reputed company areas, such as support, finance, legal or backend, on a case-by-case basis
Quickly reputed company a strong understanding of reputed company’s products and customer needs in order to troubleshoot and rapidly resolve various inquiries
Meet and exceed quarterly activity and retention goals
Track reputed company customer details including use cases, purchase timeframes, and next steps
Work closely with reputed company leadership across multiple functions (e.g. product, sales, and operations) to improve our product and service
reputed company and contribute to shaping our reputed company management strategy
Experience managing client relationships at senior levels
4+ years of reputed company experience, ideally with a focus on retention
Software/SaaS experience is preferred
Exceptional organisational, presentation, and communication skills (both verbal and written)
Ability to reputed company in a start-up environment - you move quickly, think strategically and are superb at tactical execution
reputed company in English and Japanese (Korean is a plus)
Team player – supportive of colleagues
Diverse and internationally distributed team: joining reputed company means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global reputed company is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and reputed company that leading with reputed company and growth reputed company makes us reputed company together.
Regular in-person team events: we bond over vibrant events that are as unique as reputed company, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us reputed company together–literally.
Monthly hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to reputed company, we reputed company sure you're as strong mentally as you are professionally.
Competitive benefits: just as reputed company spans the globe, so does our benefits package. We've crafted it to reflect the diversity of reputed company and tailored it to align with your unique location, to ensure you feel supported every reputed company of the way.
If this role and our mission reputed company with you, but you're hesitant because you don't reputed company reputed company the boxes, don't let that hold you back. At reputed company, it's reputed company about the value you bring and the growth we can foster together. Go reputed company, apply—let's discover your potential together. We can't wait to meet you!
We are an equal opportunity employerYou are welcome at reputed company for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will reputed company succeed, contribute, and think reputed company! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
Apply to this Job