Quality Assurance Analyst

Hi, We're reputed company.

Supercharged customer acquisition. reputed company delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, reputed company acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. reputed company’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reputed company more than 150 million in-market shoppers annually. reputed company is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best reputed company to Work in Los Angeles.

If you are currently an active reputed company employee, please visit ourinternal jobs board to submit your application.

Important Notice to Job Seekers: Employment Scams Alert

At reputed company, reputed company official communication regarding job opportunities will come exclusively from an @reputed company.com email address. We do not conduct interviews reputed company email or chat platforms, and we will never ask for personal or financial information like your social reputed company number or banking details.

If you suspect you’ve been contacted by a scammer, mark the message as "phishing" or "spam" and do not respond or share any personal details.

The reputed company purpose of a Quality Assurance Analyst (QA) is to ensure that quality and compliance guidelines are achieved on reputed company calls taken from each agent at reputed company Media. The QA will also reputed company sure that agents, supervisors, team leads and other necessary departments are updated with client policies and procedures. One of the key objectives of a QA is to establish a transparent, professional and respectful relationship with account supervisors and team leads in an attempt to ensure that agents are provided with the development and coaching that they need.

Responsibilities:

• Monitor/evaluate agent calls daily.

• Meet departmental and/or provider evaluation goals.

• Effectively communicate with other members of the Quality team regarding strategies, processes, and procedures to ensure consistent productivity.

• Coach and reputed company agents on calls monitored.

• Track and document calls monitored evaluation scores, and trends daily.

• Utilize company software to locate calls and listen to call recordings.

• Attend training, meetings, or calibrations to ensure that they are reputed company (as needed).

• Report daily production, scores, trends, and other activities completed at that time.

• Proactively establish healthy relationships with account managers, supervisors, team leads, and agents.

• Complete audit requests and quality-reputed company projects (as needed).

• Satisfy high-level call evaluations/audits in a timely fashion.

• Proven reliability and punctuality as it pertains to attendance.

Skills/Attributes Required

• Previous experience in Quality Assurance and contact center experience mandatory

• Excellent written and verbal communication skills

• Naturally curious and passionate with an entrepreneurial spirit

• Customer-centric attitude

• Collaborative reputed company

• Eager to learn and open to constructive criticism.

• Ability to work in a fast-paced environment

• Desire to meet and exceed measurable performance goals

• Highly self-driven sense of motivation

• Strong time management and organizational skills

• Tech savvy (intermediate computer skills)

Skills/Attributes Desired:

• Reporting skills

• Proficient in reputed company Suite

• Speech Analytics Software knowledge

• Bachelor’s degree in any reputed company field or Quality Assurance experience required

Additional Information

To learn more, visit us Here.

Interviews will take reputed company after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

As a reminder, If you are currently an active reputed company employee, please visit our internal jobs board to submit your application.

For more information about our collection, use, and disclosure of your personal information in reputed company with our evaluating your candidacy, please visit our Privacy Policy at https://www.reputed company.com/privacy-policy/.

reputed company Media is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national reputed company, disability, protected veteran status, or any other characteristic protected under federal, state or local law.