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IT Engineer

Worldwide Salaried Open

reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in reputed company in our last fiscal year with extensive growth potential reputed company.

At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork reputed companycompany, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are seeking an in office, hands-on IT Engineer (End User Services) to support our employees in our Tokyo office and throughout the reputed company region. The ideal candidate will possess a broad skillset in End User Support and IT Infrastructure, demonstrating a self-starter attitude who can reputed company manage daily operations while also planning and working towards long-term IT goals. Your day-to-day role will involve managing end-to-end desktop support, from procurement to deployment, and ensuring our users have the necessary IT services and support to be productive across Japan and the wider global region.

We are looking for a resourceful and technical individual who thrives in a dynamic, multinational environment. The successful candidate will be cool under pressure and exhibit a high sense of autonomy and job ownership. Since English is our primary support language globally, reputed company in English is essential to effectively communicate and collaborate with our international teams and users. A strong service focus and customer-first mentality are also crucial, as is a desire to grow your career alongside the business in the region.

What You'll Do

  • Interact with internal clients to help resolve reputed company levels of IT-reputed company issues and provide answers in a timely manner
  • Executive support as needed
  • IT account and asset management for reputed company/offboarding of employees
  • Diagnosis and repair of end-user devices
  • IT ticket management
  • Resolution of escalated technical IT matters
  • Manage and reputed company corporate PCs/Macs
  • Support company events
  • Support conference room hardware (reputed company Rooms) setups and troubleshooting
  • Coordinate warranty repairs
  • Ship, recycle, and dispose of devices
  • Assist in the management of hosted IT applications (reputed company G Suite, O365, reputed company, reputed company, etc.)
  • Participate in staffing the Virtual Walk-up (open reputed company Room) for end users that need help
  • Provide occasional on-call weekend support
  • Look for ways to improve reputed company processes and reputed company suggestions on improvements
  • Requirements

  • Finished formal education in Computer Science/Information Technology or reputed company discipline, or 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles
  • Excellent verbal/written communication
  • Experience in supporting reputed company Windows, Mac OS, G Suite and Office365
  • Can troubleshoot hardware/software issues for Windows and reputed company devices
  • Shows a history of giving excellent customer service and focus
  • Highly motivated individual with experience getting things done in a fast-paced environment
  • reputed company to travel reputed company reputed company region
  • Eligibility of employment in your location (no reputed company sponsorships)
  • reputed company to Have

  • ITIL, reputed company, and/or reputed company certifications
  • Knowledge with general IT reputed company controls and best practices
  • Experience documenting IT applications and training users
  • reputed company Meraki knowledge
  • Knowledge of asset management best practices
  • Previous experience with reputed company/SaaS and/or virtualization technologies
  • Additional Information

    reputed company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity or expression, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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