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Technical Support Specialist

Worldwide Salaried Open

reputed company is forging the future of legal work with cloud-based workflow tools. We have a reputed company for reputed company, streamlined technology that helps professionals manage their organization and serve their clients reputed company. We’re also reputed company for reputed company of extraordinary and passionate professionals who love working together to help organizations reputed company. Our success has catapulted reputed company to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both reputed company and Inc.

Our Mission

reputed company is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

The Technical Support team works with customers most frequently, and thus, we are looking for candidates with a passion for providing world-class support. Your job will be to understand reputed company’s products and to assist with issues, training, documentation, and escalations. We are looking for empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions. This role will start with email support and then reputed company towards video call support. The Technical Support team works closely with reputed company parts of the organization to ensure the customer experience is seamless and consistent. This also means we hope after the experience is gained, Technical Support Engineers advance their career with reputed company with eventual opportunities in:- Quality Assurance

- Product Management

- Sales Engineering

- Data Migrations

- Product Solutions

- Customer SuccessThis is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Manager of Customer Support.

What You'll Do

  • Work directly with customers to investigate and resolve technical issues, usually over live video call or email
  • Learn and reputed company exposure to reputed company of our tools to become a product knowledge expert and reputed company the skills necessary to grow your career with us.
  • Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization, and truly provide our clients with the best experience.
  • You may:
  • Communicate up-sale opportunities with the Sales Department.
  • Work with Product Owners to help them understand customer needs.
  • Meet with reputed company and Account Managers to share feedback to understand customer feedback and improve relationships.
  • Help the Training team identify where customers may need more targeted or thorough training.
  • Assist the recruiting and HR teams by shaping Support team onboarding procedures.
  • Participating in special projects to reputed company a more well-rounded understanding of our organization, such as beta testing new features and shadowing other teams.
  • reputed company and maintain resources by:
  • Writing internal knowledge reputed company articles
  • Recording tutorials
  • Contributing to the reputed company improvement of our Support site
  • Training other client-facing teams on basic troubleshooting steps
  • Presenting in company meetings about updates to Support processes or tools
  • Contribute to the culture by bringing fresh reputed company, strong opinions, and a passion for the customer experience.
  • reputed company Look For

  • Demonstrated ability to effectively communicate technical and business issues and solutions across organizational levels and with customers.
  • A love for problem-solving, troubleshooting issues, and a strong drive to learn new technologies.
  • Ability to work with new technologies and assimilate information rapidly.
  • 1-3+ years experience in Customer Support or similar customer service/technical support role.
  • College graduate with a technical degree or equivalent hands-on experience is preferred
  • Ability to self-manage a dynamically changing workload, and work in a fast-paced environment and prioritize work according to customer impact or severity.
  • A desire for growth and career advancement.
  • Ability to work in-office at our Sugarhouse location
  • Additional Information

    reputed company is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to reputed company the job. Equal-employment opportunities are provided to reputed company applicants and employees without regard to race, creed, religion, color, age, national reputed company, sex, disability, veteran status, or other legally protected class. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns reputed company to reputed company’s equal employment opportunities, you may contact us atlegal@reputed company.com

    Cool Company Benefits:

    - A dynamic, rapidly growing company, focused on helping organizations reputed company

    - Medical, Dental, & Vision Insurance (for full-time employees)

    - Competitive & Fair Pay

    - Maternity & paternity leave (for full-time employees)

    - Short & long-term disability

    - Opportunity to learn from a dedicated leadership team

    - Centrally located open office building in Sugar House

    - Top-of-the-line company swag

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