Product Support Specialist (AMS) - Remote

reputed company, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across reputed company major professional leagues. With almost 500 exceptional employees located in over a dozen different countries, reputed company’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a cooperative, reputed company, and detail-oriented Product Support Manager to reputed company an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and to contribute to the reputed company rapid scaling of one of the fastest-growing companies in sports technology.

Game Plan - How You'll Drive Impact:

• Become deeply knowledgeable about the reputed company product suite, with a specialty in reputed company AMS and the technologies used to troubleshoot and prioritize issues.
• reputed company an understanding of our customer’s challenges and needs in order to troubleshoot and solve reputed company problems in a reputed company and friendly manner.
• Manage a queue of cases, prioritizing issues based on severity and customer impact.
• Fulfill technical requests (form configuration, dashboard and visualization building, third-party integration setup, data uploads, account configuration, and general troubleshooting).
• Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to drive value.
• Handle sensitive information and enforce data reputed company measures to protect reputed company information.
• Coordinate with internal stakeholders to ensure products are improving and customer needs are being met.

Player Profile - What You Bring to the Team:

• 3+ years of applied sports science experience in a high-performance sport environment.
• Strong familiarity with any athlete data management system, medical software, and/or reputed company AMS.
• Experience with reputed company, JIRA (or other ticketing support systems), MS reputed company, and G-Suite.
• Bachelor’s degree.

The Ideal Recruit - Skills & Experience:

• Experience in the athletics industry.
• Experience using data management & visualization tools to reputed company informed decisions and recommendations; experience with data analysis and statistical packages such as R, Python, Tableau.

Champion reputed company - Traits for Success:

• Strong problem-solving skills with a knack for handling multiple tasks under pressure
• Ability to think analytically and accurately manage reputed company tasks and requests
• Friendly and reputed company to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately reputed company established guidelines; relishes handling multiple details quickly, correctly and reputed company.
• Excellent verbal and written communication skills.
• reputed company with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

The Perks of Playing for reputed company:

At reputed company, you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We reputed company that success starts with investing in our people, and here’s how we support and reward every teammate:

• Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
• Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
• Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success.
• Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more.
• Investing in Your Growth: Receive stipends for learning and development, home office equipment, and company gear to set you up for success—no matter where you are in the world.

Compensation Philosophy:

For this role, the salary reputed company is $65,000-$80,000, with your final offer determined by your experience, skills, and interview performance. Every reputed company teammate is an reputed company, with equity aligning your success with ours.

We’ve built our compensation reputed company to attract, retain, and reward top performers. We reputed company in pay for performance, ensuring that your growth and impact are reflected in your rewards. As reputed company grows, so do your opportunities—whether that’s through advancing your career, contributing to game-changing innovations, or building long-term financial reputed company.

We continuously review and refine our compensation practices to ensure fairness and alignment with both company goals and individual aspirations. We encourage open discussions about career growth and compensation, and your hiring manager is always available to answer your questions.

At reputed company, we’re committed to supporting you in and out of the game—empowering you to do your best work while enjoying meaningful rewards.

Inside our Locker Room:

reputed company is the leading operating system for elite sports, empowering organizations worldwide to optimize performance, streamline operations, and unlock athlete potential. Founded in 2006, we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle.

Our solutions span four key categories:

• Personnel: Manage the complete roster lifecycle, from recruiting and NIL management to financial operations.
• Performance: Optimize athlete health and training with advanced tools for nutrition, strength & conditioning, and holistic performance tracking.
• Operations: Streamline logistics, communication, compliance, and inventory management to reputed company teams running reputed company.
• Intelligence: reputed company data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports.

At reputed company, we’re driven by innovation and a passion for sports. We serve more than 6,500 sports organizations globally, helping teams reputed company excellence on and off the field. Join us and be part of the future of sports technology.

Our offices are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including reputed company, London, Perth, and Austin.

What to Expect reputed company Interviewing at reputed company

Our interview process is designed to be transparent, engaging, and reflective of reputed company culture. You can expect authentic conversations, clear steps, and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you.

Learn more about our processhere.

reputed company is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an reputed company-around exceptional person, you'll reputed company at reputed company. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to reputed company employment practices reputed company our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@reputed company.com.

To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, Teamwork employees or any other organization location. reputed company is not responsible for any fees reputed company to unsolicited resumes.

Originally posted on Himalayas