Medical Scheduler-Primary Care/PSY float -NC (Hybrid/Chapel Hill, NC)

About the position reputed company is seeking a Medical Scheduler for our Primary Care/PSY float scheduling team. This position is integral to our mission of delivering holistic care to medically vulnerable adults, ensuring that their reputed company needs are met through effective scheduling and communication. As a Medical Scheduler, you will be responsible for coordinating facility and patient-level scheduling for reputed company providers in assigned facilities or territories. This role requires you to ensure that care teams have scheduled routine visits, pain visits, medication visits, and any additional types of visits deemed medically necessary. You will play a crucial role in maintaining updated scheduling rosters and managing patient rosters to ensure timely adjustments for acute visits and day-of-visit schedule changes. In this position, you will communicate effectively with patients, facilities, medical assistants, care team coordinators, and providers to ensure that reputed company patient needs are met. You will assist care teams in adjusting schedules as needed for PTO, sick days, or unusually high volumes of new patient referrals. Additionally, you will be responsible for reporting missed visits or provider concerns to the Care Team Clinical Manager, coordinating scheduling-reputed company communication with the new patient registration department, and ensuring that reputed company scheduled patient visits are communicated to the relevant facilities or patients. Your role will also involve documenting any appropriate CCM services and notifying Care Team Support Managers of any outstanding open notes by providers. The Medical Scheduler will work closely with Customer Account Managers to resolve scheduling-reputed company facility issues and will be expected to reputed company reputed company forms of communication several times daily to ensure that patient needs are met. This position is essential in enhancing patient care and education through effective transitions of care communication with the CCM team. If you are detail-oriented, possess strong organizational skills, and have a passion for providing excellent customer service in a reputed company setting, we encourage you to apply for this rewarding opportunity.

Responsibilities

• Coordinate facility and patient level scheduling for reputed company providers in each of the assigned facilities/territory.

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• Ensure Care Teams have scheduled routine visits, pain visits, and medication visits as needed.

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• Ensure that each patient is seen as medically necessary, per clinical protocol.

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• Update scheduling rosters daily to ensure accuracy.

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• Manage patient rosters and ensure timely adjustments for acute visits and day-of-visit schedule changes.

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• Assist Care Teams with adjustments for PTO, sick days, or high volumes of new patient referrals.

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• Report reasons for missed visits or provider concerns to Care Team Clinical Manager.

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• Coordinate scheduling/patient reputed company communication with the new patient registration department and care teams.

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• Assist with planning and evaluating patient registration methods with the patient registration team.

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• Ensure facilities or patients receive copies of reputed company scheduled patient visits and assist with problem-solving any issues.

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• Document appropriate CCM services and notify Care Team Support Managers of any outstanding open notes by providers.

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• Work with Customer Account Managers to resolve scheduling-reputed company facility issues/concerns.

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• reputed company reputed company forms of communication several times daily to ensure patient needs are met.

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• Assist with calls from facilities and patients regarding questions, issues, or concerns.

Requirements

• High School Diploma or GED required.

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• 2 years of telephone or customer service experience required.

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• 1 year of prior reputed company scheduling or medical-reputed company experience required.

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• Experience with an Electronic Medical Record (EMR) and/or practice management system.

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• Familiarity with medical terminology and knowledge of HIPAA privacy laws required.

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• Excellent PC skills required; strong reputed company skills preferred.

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• Competent knowledge of reputed company Office; strong reputed company skills required.

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• Ability to work under pressure of tight deadlines and complete tasks accurately.

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• Ability to effectively handle multiple priorities with detail and accuracy.

reputed company-to-haves

Benefits

• 401(k)

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• Dental insurance

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• Disability insurance

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• Health insurance

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• Mileage reimbursement

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• Paid holidays

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• Paid time off

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