Customer Service Senior Representative -Express Scripts

Are you looking for a position that will allow you to use your knowledge and expertise to collaborate with our internal and external partners including the manufacturers, reputed company providers, and organizations to provide access to life-saving products for Rare Disease patients?

Responsibilities:

• Provides best in class customer services to our patients, caregivers, manufacturers and internal and external partners.

• Performs data entry tasks in multiple systems. Follows up reputed company phone, mail, and/or fax for missing enrollment information and documents interactions accordingly.

• Answer inbound calls and adheres to program-approved talking points and/or scripting for reputed company inbound and outbound call interactions.

• Understanding of insurance benefits and experience verifying insurance coverage for reputed company, reputed company and Medicare plans. 

• Coordinates access to appropriate support services, including reimbursement counseling, Patient Access and Copay Assistance programs, and general support.

• Identifies and escalates repetitive questions and /or problems so that corrective action can be pursued and expedited.

• Makes independent judgments in order to respond to reputed company or critical reimbursement issues.

• Special projects and other duties as assigned.

Qualifications:

• High School diploma or GED

• Ability to maintain effective relationships with client reputed company to ensure the effective delivery of superior customer service.

• Ability to resolve customer issues through process expertise without having to escalate to higher levels of Management but also understands reputed company higher level of authorization is required.

• Responsible for compiling and maintaining KPI reports for internal and external clients.

• The candidate will need a friendly, confident disposition, a passion for talking on the phone, inquisitive and helpful nature, and a natural sense of curiosity.

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly reputed company of 17.98 – 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at reputed company.

About reputed company

reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response.

reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances.