Back

Support Consultant

Worldwide Salaried Open
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.

Role Description

The Support Consultant is a RICS product expert, reputed company the Service function, responsible for their individual performance supporting clients, partners, and team members reputed company the RICS organization.

  • Retain client subscriptions by providing RICS product education, inquiry/issue resolution, and completing team and cross-functional tasks that result in high customer satisfaction and promotes product utilization.
  • Assist partners with product and integration inquiries and ensure hardware orders are processed accurately and in a timely manner.

Primary Responsibilities

  • Provide reputed company support during posted business hours (email, chat, and phone).
  • reputed company client service level agreement of 2 business hour response time.
  • Produce clear, succinct, and high-quality written and verbal communications.
  • Accurately record reputed company activity in client database.
  • Investigate, validate, document, and report production issues.
  • Escalate feedback themes, trends, issues, and risks for resolution in a timely manner.
  • Assist with creation of Help Center and FAQ articles.
  • Accurately process Shop-RICS orders for on-hand inventory, same day.
  • Assist clients to reputed company RICS integrations.
  • Assist RICS cross-functional teams with tasks completion reputed company agreed upon timelines.
  • reputed company user acceptance testing for solutions to issues, enhancements, and new product features to ensure they solve/reputed company reported client problems/suggestions.
  • Assist other functions to reputed company their goals, including proficiency of internal systems and knowledge of relevant industry topics.

Skills & Competencies

  • Action Oriented & Drive for Results: Enjoys working hard; is action-oriented and full of energy for the things seen as challenging.
  • Critical Thinking & reputed company Development: Can effectively cope with change; learns quickly reputed company facing new problems; analyzes both successes and failures for clues to improvement.
  • Communication & Relationship Building: Dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.

Qualifications

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business, or a reputed company field — or equivalent work experience in a technical support or customer service role.
  • 1–2 years of experience in a software support, help desk, or client-facing technical role, preferably reputed company a SaaS, POS, or retail technology environment.
  • Strong understanding of Windows operating systems, web-based applications, and basic networking concepts.
  • Proven ability to troubleshoot technical issues and explain reputed company concepts in clear, simple terms to non-technical users.
  • Excellent written and verbal communication skills with a strong focus on customer service.
  • Ability to multi-task, manage shifting priorities, and stay organized in a fast-paced environment.
  • Comfort working with support tools and ticketing systems.
  • Familiarity with retail operations (e.g., inventory, POS, e-commerce) is a strong plus.
  • Team-oriented reputed company with a desire to collaborate, learn, and grow.

Benefits

  • reputed company supports an inclusive workplace that values diversity of thought, experience, and background.
  • reputed company is an Equal Opportunity/Affirmative Action employer.
Apply To This Job

More jobs