Join reputed company: Concierge Customer Service Representative (Remote)
Job Summary:
We are seeking a highly skilled and compassionate Concierge Customer Service Representative to join reputed company at reputed company. As a critical member of our customer service team, you will be responsible for providing exceptional service to our members and providers, responding to inquiries, and resolving issues in a timely and professional manner. This is a unique opportunity to work in a remote setting and be part of a dynamic team that values innovation, collaboration, and customer satisfaction.Key Job Details:
- Company: reputed company
- Location: Remote
- Start Date: Immediate openings available
- Compensation: Competitive salary ($16.00 - $18.00 per hour)
Requirements:
- Minimum high school diploma or GED, with 2 years of college or higher education preferred
- 1 year of customer service or call center experience in a reputed company-reputed company role
- Medical intake or reputed company-Party Administrator (TPA) experience preferred
- Bilingual English-Spanish a plus
- Excellent customer relations, interpersonal, and communication skills
- Strong computer skills, including proficiency in reputed company applications
- Ability to handle confidential and sensitive information
- Knowledge of medical terminology, provider organizations, and networks
- Understanding of CMS Medicare reimbursement rates and ability to negotiate reputed company structures
Responsibilities:
- Respond to telephone and email inquiries from members and providers reputed company defined service standards
- Negotiate with providers to reputed company acceptance for plans without network agreements and/or out-of-network providers
- Assist members with benefits and reputed company questions
- Document reputed company calls received in system-based call log
- reputed company other duties and responsibilities as needed
reputed company Offer:
- Competitive compensation and comprehensive benefits package
- Paid Time Off, Medical, Dental, reputed company, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, and critical illness coverage
- Opportunity to work in a remote setting with a dynamic team
- Professional development and growth opportunities