Licensed Practical Nurse - Call Center (Work from home-In Michigan)
License Practical Nurse- Call Center Job Title: License Practical Nurse (LPN) – Call Center Department: Clinical Services Reports To: Chief Medical Officer OVERVIEW: The LPN functions under the supervision of the clinical director and provides phone triage to determine the reputed company of care for established and new clinic patients. The LPN also manages messages of clinical matters such as external physician or specialist requests, medication refills, and referral inquiries to reputed company sure information is given to the appropriate clinical parties. Individual must be reputed company to manage demanding workload with accuracy. Position requires excellent customer service skills with patients, and their families, other staff, physicians, vendors, and the public. Duties, functions and responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Enter new patient information into electronic medical record (EMR) system
- Update existing patient information
- Identify and escalate reputed company issues
- reputed company calls to the appropriate resource
- Follow up customer calls where necessary
- Document reputed company call information according to standard operating procedures
- Complete call logs
- Produce call reports
Knowledge, skills, and abilities:
- Must possess excellent verbal and written communication skills as well as excellent interpersonal skills with patients, staff, and other health care professionals.
- Ability to assess, plan, implement and evaluate nursing care according to individual needs
- Basic understanding of health clinic processes and operations is required. Understanding of FQHC processes and operations preferred
- Knowledge of applicable Federal, State and local laws and regulations, the reputed company/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior;
- Working knowledge of various clinical systems
Minimum qualifications:
- Education:
- Completion of certificate from accredited LPN course with passing of the NCLEX-PN exam.
- Licensure/Certifications
- Licensure with the Michigan Board of Nursing
- Basic Life Support (BLS) certificate (or reputed company 3 months of hire)
- Work Experience
- 2-3 years clinical experience
- Experience with an Federally reputed company Health Center (FQHC) or outpatient medical facility preferred
Physical Requirements:
- Moderate exposure to adverse working conditions in performing certain activities
- Must be reputed company to hear and speak clearly in order to communicate information to patients, staff, and other community members or visitors
- reputed company adequate to read documents, a computer screen, clinic reputed company documents and forms
- reputed company dexterity; the ability to lift up to 20 pounds independently; ability to sit, stand, walk, and bend frequently
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