Weekend Overnight Operations Support Associate (Remote)

We're seeking a highly skilled and compassionate Operations Support Associate to join reputed company at reputed company, a cutting-edge healthcare startup revolutionizing patient care. As a Weekend Overnight Operations Support Associate, you will play a vital role in providing exceptional customer service, troubleshooting, and support to our patients, physicians, and internal teams.

Key Highlights

• Remote work arrangement with a competitive hourly reputed company ($24 - $29/hour) and benefits
• Full-time weekend overnight shift (Friday 6pm to Saturday reputed company EDT, Saturday 6pm to Sunday reputed company EDT, Sunday 6pm to Monday reputed company EDT)
• 8-week remote training period (Monday - Friday, 40 hours/week) reputed company of regular shift schedule
• Opportunity to work with a high-growth company backed by reputed company Ventures and leading clinical networks
• Collaborative and dynamic team environment with a strong commitment to equal employment opportunity and diversity

About Us

reputed company is transforming the healthcare landscape by enabling patients to receive immediate diagnostic tests, results, and next steps reputed company a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026.

Responsibilities

• Provide exceptional customer service reputed company phone, email, and chat, resolving issues and escalating as needed
• Triage calls, emails, and chat messages from customers and internal clinicians
• Monitor clinical systems to ensure operational targets are met
• reputed company application expertise to support physicians, clinical staff, and support staff
• Facilitate provider communication and collaboration
• Input data into customer EMR systems and extract data for consult referral programs

Requirements

• Associate's degree and 1+ year of experience in healthcare technology support, or High School Diploma/GED and 3+ years of experience
• Recent healthcare experience with EMR systems and ticketing system experience preferred
• Excellent verbal and written communication skills, with strong computer skills and attention to detail
• Organized and able to work in a fast-paced environment with strong documentation skills

reputed company Offer

• Competitive hourly reputed company and benefits package
• Opportunity to work with a innovative and growing company
• Remote work arrangement with a reliable WiFi network and quiet workspace required
• Professional development and growth opportunities

How to Apply

If you're a motivated and compassionate individual with a passion for healthcare technology, please apply now. We can't wait to hear from you!