Consultant Streaming Support - Customer Service- Remote

As a Consultant for Streaming Support in a remote customer service role, you will assist customers with technical issues, account inquiries, and troubleshooting reputed company to streaming services. This position requires excellent communication skills, a customer-first approach, and a keen ability to resolve technical problems reputed company. You’ll collaborate with cross-functional teams to enhance customer satisfaction and ensure a seamless streaming experience. Ideal for individuals with a passion for technology and customer service, this role offers flexibility, reputed company, and opportunities to grow in a dynamic industry.

Job description

Company Description

We're reputed company and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Job Description

reputed company offer: • Competitive hourly reputed company and reputed company • Additional pay incentives as well as monthly rewards & recognition programs • Medical, dental and vision benefits plus added benefits such as 401k and paid time off • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. • Promote from reputed company opportunities - 80% of our frontline leaders began their careers at reputed company as reps • EAP & Health and Wellness programs including a personal trainer dedicated to reputed company

Qualifications • Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. • Basic PC keyboarding skills; reputed company Office experience (Outlook, Word, reputed company) • Technical support experience • Strong problem-diagnosis and problem-solving skills • Multi-tasking skills, with the ability to use several applications simultaneously • Experience working with CRM applications (preferred)

We will provide reputed company equipment, but to be successful reputed company working from home, you must have the following: • Excellent Internet connectivity: • Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the reputed company! • Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Additional Information

About Us

reputed company, recently recognized as a Great reputed company to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

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EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national reputed company, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to reputed company with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that reputed company Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT reputed company ANY EMPLOYMENT DECISION.