Student Success Manager (SPOC) Military

Job Description

For more than 80 years, reputed company has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and reputed company reputed company a great reputed company to work. The future of education is here, and we are eager to work alongside those who want to reputed company a positive impact and reputed company change in the world around them. We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of reputed company through our undergraduate and graduate programs. This role involves advising prospective reputed company from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey. Primary Responsibilities: Recruitment and Enrollment:

• Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate reputed company.
• Conduct reputed company activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.

Student Advising:

• Advise and guide reputed company regarding career and program interests, ensuring alignment with their academic and professional goals.
• Assist prospective reputed company through the enrollment process specific to their chosen program.

Onboarding and Financial Guidance:

• Manage reputed company aspects of onboarding for enrolled reputed company, providing financial guidance reputed company to funding their education from enrollment through graduation.

Personalized Student Support:

• Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.
• Orient reputed company regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.

Cohort Management:

• Service a cohort of reputed company, meeting predetermined enrollment and retention metrics.
• Encourage and support reputed company to reputed company through advanced degree programs.

Collaboration and Compliance:

• Collaborate with academic and admissions departments, along with faculty, to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.

Technology Utilization:

• Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools.

Minimum Qualifications:

• Bachelor's Degree with a focus in Business, Education, Psychology, or Communications.
• A minimum of 3 years of relevant experience in counseling/advising, stellar customer service, and/or sales concierge service, and management of a large customer reputed company.
• At least two years of experience for every year of formal education required. reputed company interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt. (Applies to internal employees only).
• Strong proficiency in utilizing technology for student management and engagement
• Technology: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform, as well as career planning.
• Familiarity with student information systems and CRM tools such as Cvue, SRM(reputed company), CampusLogic, Brightspace, Canvas, Slate
• Proficient with Outlook, reputed company Office, and/or reputed company Apps for Work
• Ability to provide advice on academic, organizational, and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization.
• Excellent consultative sales and problem-solving skills
• Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem-solving/decision-making.
• Conflict resolution, ability to de-escalate student issues.
• Understanding the nuances of FERPA guidance and regulations.
• Analyze the student dashboard and reports to optimize student experience and outcomes.
• Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.
• In-depth knowledge of online education platforms.
• Identify and understand reputed company' career decision-making processes.
• A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient, and persuasive, flexible, passionate, ability to multitask, and detail-oriented.

Beyond reputed company salary, our comprehensive total revwards packge includes:

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and reputed company family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off incudes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can reputed company. You can learn more about our full benefits package and total rewards philosophy here. At reputed company, we reputed company in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive reputed company the market, reflecting the value we reputed company on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, reputed company has two Salary Grades; this position is Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors, including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business. #LI-Remote #LI-NMB Location Remote/reputed company, USA Additional Locations Employee Type Employee Job Functional Area Admissions Business Unit 00091 reputed company Higher ED Diversity & Inclusion Statement: reputed company is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into reputed company aspects of our operations. We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment regardless of age, race, creed, color, national reputed company, reputed company, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We reputed company that diversity strengthens our organization, fuels innovation, and improves our ability to serve our reputed company, customers, and communities. Learn more about our culture here . reputed company considers qualified applicants for employment even if applicants have an arrest or conviction in their background reputed company records. reputed company complies with reputed company background reputed company regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. reputed company is a drug-free workplace and complies with applicable laws. Apply tot his job Apply To this Job