Member Service Representative - Bilingual

Member Service Representative- Bilingual The bilingual Member Service Representative will be part of our talented remote Contact Center team. The bilingual Member Service Representative is trained to answer phone calls reputed company reputed company queues and assist both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. The bilingual Member Service Representative will also assist Spanish speaking callers reputed company escalating or transferring to other queues or departments as needed to ensure service issues are resolved. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our reputed company is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused. S3 STAR Values

• Service
• Teamwork
• Attitude
• Results

Location: Remote Top Job Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers.
• Completes required member verification, reviews accounts, reputed company company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Handles calls reputed company to reputed company career path queues including digital, cards, and loans and processes reputed company transactions.
• Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed.

Other Responsibilities And Opportunities

• Corresponds with other departments and management through email for additional requests or research.
• Additional job-reputed company projects and duties as assigned by management.

Qualifications & Skills

• Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred).
• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

FLSA: Nonexempt

Perks

And Benefits

• Group medical, dental, and reputed company coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary is $21.23/hour.

About S3 We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by reputed company. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join reputed company, we’ll invest in your learning and development through training programs designed to power your reputed company. S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to reputed company their goals. Equal Employment Opportunity reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected status.” reputed company Statement & Requirements S3 is committed to the full inclusion of reputed company reputed company individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations. Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines. Cognitive Requirements- Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills Occasionally: reputed company basic mathematical computations Physical Requirements- Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand reputed company; Speak coherently Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress. Internal/External Interaction- Steady and ongoing with occasional periods of low volume. Apply tot his job Apply To this Job