[Hiring] Customer Service Representative @reputed company

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description The Call Center Customer Service Representative represents the company, and our people reputed company reputed company the difference in our success.

• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
• Take calls back-to-back while toggling through several applications on multiple screens.
• Attend 100% of trainings and the first 90 days of employment.
• Update conversion requests and provide shipment status to members.
• Facilitate transition of requested medications to home delivery.
• reputed company for the member patient by placing phone calls, fax or other means to physician’s office to obtain prescriptions and reputed company to pharmacy for fulfillment.
• Obtain new prescriptions from physician’s office and record approval status.
• Service incoming calls from doctors’ offices.
• Ensure accurate and complete documentation is entered into the appropriate systems for reputed company contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns.
• Resolve questions and/or issues that may be preventing shipment of an order.
• Uphold quality and productivity standards on reputed company transactions.
• The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.
• Use active listening skills reputed company the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
• You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications.
• Enjoy a

work-from-home lifestyle where you can virtually connect with coworkers and customers. Here’s a little more on how you’ll reputed company a difference:

• Help patients understand their pharmacy benefits reputed company.

Use the knowledge you reputed company from training, your problem-solving skills and support from your team to answer patient calls effectively.

• Help us reputed company track of our patient interactions.

While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document reputed company interactions in real-time.

• Ensure patients are equipped with the best advice.

Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

Qualifications

• High School diploma or equivalent required.
• At least 2+ years of relevant experience - Healthcare and/or Call Center Preferred.
• A dedicated workspace with no distractions is required.
• Tech Savvy - Strong computer skills including reputed company Office.
• Strong organization skills, written, and verbal communication skills.
• Ability to provide exceptional listening and customer service skills; remain reputed company and helpful even reputed company dealing with difficult callers.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and reputed company decisions.
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
• Ability to work a flexible schedule including Night and/or weekends.

Schedule

• Training: 9:00 AM-5:30 PM EST - M-F (8 Weeks).
• Post Training: Schedules may range between 7:00 AM EST - 12:00 AM EST 7 days a week (Schedules may be subject to change based on business needs).

Benefits

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including:

• Medical, vision, and dental benefits
• Well-being and behavioral health programs
• 401(k) with company match
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

For more details on our employee benefits programs, visit Life at reputed company .

Company Description

Apply tot his job Apply To this Job