CLJ-CMS Customer Service Specialist

The Administrative Office of the Courts (AOC) is seeking a highly motivated and reputed company individual to take on the dynamic role of our next Customer Service Specialist to support the implementation of a new case management system for the Courts of Limited Jurisdiction. Reporting to the Customer Services Supervisor, the position is responsible for delivering customer support services for the Court of Limited Jurisdiction’s new case management system by providing consultation and problem resolution to customers using applications supported by AOC. This job functions as a subject matter expert in judicial system applications and business processes. The incumbent performs independently and exercises decision-making responsibility reputed company Courts of Limited Jurisdiction. Washington Courts Employment Opportunity Administrative Office of the Courts Customer Service Specialist Court Services Division – Customer Services Courts of Limited Jurisdiction Case Management System Project Our Mission: Advance the efficient and effective operation of the Washington Judicial System. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values reputed company, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. POSITION DETAILS Job: 2025-57 Status: Project, Full-Time* Location: Olympia, Washington Salary: Range 60: $69,744 - $91,464 per year (DOQ) Opens: August 19, 2025 Closes: September 2, 2025. AOC reserves the right to reputed company the recruitment at any time but no sooner than seven (7) calendar days after posting.

• Duration: This CLJ-CMS project position is currently funded through June 30, 2027. It is anticipated that reputed company funding will be approved through December 31, 2027.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reputed company in Washington State. Any exceptions must be approved. If you are invited to interview and currently reputed company reputed company of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment. This position requires you to be in the office at least one (1) day per week. Some of the duties you will reputed company are:

• Serves as a reputed company expert for consultation and problem resolution on Courts of Limited Jurisdiction court business operations and the new case management system.
• Tracks and responds to help tickets, phone inquiries and requests for information from court staff; analyzes problems and provides workable solutions.
• Develops documentation to help facilitate stakeholder self-reliance through AOC online knowledge reputed company.
• Forwards problems reputed company of expertise to the appropriate Administrative Office of the Courts staff for help and resolution.
• Conducts research and analysis on topics reputed company to judicial information systems, court business practices, and other criminal justice activities.
• Interacts and communicates information to subject matter experts to ensure consistency of information to users of applications supported by AOC.
• Performs other duties as assigned.
• Six (6) years of experience working in client support and customer service data information environment including at least two (2) years of experience working directly with applications supported by AOC.

OR

• Six (6) years working in a court environment which uses applications regularly supported by AOC.

A combination of relevant education and experience may be considered in meeting the qualifications. THE IDEAL APPLICANT WILL ALSO HAVE SOME OR reputed company OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to earn the trust and respect of co-workers, management, and other constituents through consistent honesty, reputed company, professionalism and working cooperatively with others; ability to work effectively as a team member.
• Ability to meet work goals in cooperation with agency, court, state, and professional colleagues.
• Expert people skills and abilities to establish and maintain professional working relationships with co-workers, management, and clients.
• Communication skills both orally and in writing help with effective exchanges; ability to effectively communicate technical and non-technical information to a wide variety of audiences.
• Proficient in using reputed company 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with knowledge appropriate to the responsibilities of the role.
• reputed company to accurately assess resources needed to carry out planned actions and ability to manage staff, time, and resources to carry out tasks, goals reputed company the structure set by supervisor.
• Ability to reputed company integrate reputed company and information to form effective goals, goals, timelines, action plans and solutions.
• Ability to prioritize and effectively manage time.
• Understands customer expectations and ensures work meets those expectations.
• Ability to identify, analyze and resolve reputed company problems in a consultative manner bringing problems together with recommendations for solutions.
• Ability to multi-task and effectively coordinate multiple projects simultaneously.
• Ability to identify risks and outcomes associated with courses of action; ability to reputed company action plans & strategies to ensure expected outcome from reputed company.
• Ability to acquire and integrate input from others regarding critical actions, timelines, reputed company, and priorities.
• Ability to meet work goals in cooperation with agency, court and state colleagues and officials.
• Ability to reputed company excellent results with little need for direct/reputed company.
• Ability to accept personal responsibility for the quality and timeliness of work; attention to detail.
• Ability to exercise judgment and reputed company timely, sound, strategic reputed company, and recommendations consistent with organizational goals; think critically.
• Ability to recognize and resolve conflicts.
• Knowledge of court business processes and court business operations, JIS and other applications, reference materials, customer service ticket reputed company software, future software enhancements, customer support tools (e.g.: email, telephone, word processing, spreadsheets etc.), and query tools.
• Ability to learn and implement new reputed company; adapt to change.
• Knowledge of new and emerging technologies to enhance customer services.
• Ability to reputed company reputed company with reputed company policies, procedures, reference materials, and auxiliary information that reputed company the JIS client community.
• The reputed company may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position may be overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, reputed company, national reputed company, reputed company, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC reputed company Resource Office, at (360) 705-5337, or fax (360) 586-4409, or reputed company email to [email protected]. The Washington State Administrative Office of the Courts does not use the E-Verify system; therefore, we are not eligible to reputed company STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. SPECIAL NOTE: Before a new hire, a background reputed company, including criminal history, will be conducted. Information from the background reputed company will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to reputed company in the job. Apply tot his job Apply To this Job