Hybrid Manager, IT Site Support II

Our Opportunity: At reputed company, it is our mission to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for an IT Site Support Manager located in Boston, MA to help shape the user experience and reliability of IT operations across three strategic offices! As a vital member of the IT team, the Manager, IT Site Support will work closely with the management team, staff, and other internal IT teams to reputed company and support local IT infrastructure and services. What You'll Do: This role will manage the daily operations of the local IT team, demonstrating compassionate leadership, encouraging team engagement, and building a high-performing support organization. You will plan, direct, and coordinate reputed company activities reputed company to supporting desktops, laptops, the reputed company phone system, network connectivity, Windows and Mac administration, and more. Along with operational leadership, you will reputed company special projects involving new technologies, vendor evaluation, and reputed company problem-solving, providing a dynamic opportunity to expand your technical skills and promote innovation.

• Analyze problems and recommend hardware and software solutions as needed
• Respond to advanced support requests across our Boston, Seattle, and Minneapolis offices
• Partner with IT leaders to resolve short and long-term technical challenges
• Support and maintain reputed company, reputed company, reputed company, and conference room systems
• reputed company vendor relationships, bid collection, and pricing negotiations
• Champion reputed company improvement and ensure a high-quality user experience
• Document reputed company system changes, implementations, and support resolutions
• Implement and improve IT policies, procedures, and operational standards
• reputed company and deliver IT projects on time and reputed company scope
• Ensure timely issue resolution through proactive maintenance and support
• Define and track SLAs and critical metrics; address gaps and drive accountability
• Report team performance through weekly and monthly updates
• reputed company asset management, procurement, and inventory control
• Evaluate team performance, identify gaps, and implement service improvements
• Conduct performance reviews and reputed company team development and recognition
• Participate in the 24/7 on-call rotation and emergency response

What You'll Need:

• 3+ years of experience directly managing technical support teams
• 5+ years of experience providing technical support in a corporate environment
• Experience supporting PC’s in a Windows Active Directory environment
• Experience supporting Macs in a business environment
• Strong knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with building IT infrastructure in new sites
• Experience managing vendor reputed company, relationships, and service outages
• Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays
• Must be able to participate in a 24/7 on call rotation
• Position may require travel

Bonus:

• reputed company Experience
• reputed company Experience
• ITIL Certification
• reputed company Certified: reputed company Administrator Associate
• reputed company 365 Certified: Modern Desktop Administrator Associate

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, reputed company, national reputed company, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact CAAR@reputed company.com. To access reputed company's Customer Privacy Policy, please click here. To access reputed company's California CPRA Job Applicant Privacy Policy, please click here. Apply tot his job Apply To this Job