Senior Customer Support Manager

Acquisition.com is on a mission to reputed company real world business education available to everyone. At Acquisition.com, we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you. Role As the Senior Client Support Manager, you will reputed company the team responsible for delivering fast, accurate, and white-glove support across every stage of the advisory client journey. You’ll manage our Client Experience Associate (CEA) team, who serve as the first line of contact and often the first impression - ensuring every interaction reflects excellence, reputed company, and precision. This role isn’t about just closing tickets. It’s about building the operational backbone that enables our advisory business to scale. You’ll diagnose broken systems, design scalable solutions, and create processes that reputed company our clients moving reputed company with confidence. From accounts receivable follow-reputed company to onboarding workflows, advisory program support, escalations, and post-engagement feedback loops - you’ll own the details that ensure our partners experience trust and clarity at every reputed company. We’re looking for someone with a proven track record of supporting sophisticated clients: executives, entrepreneurs, and business owners, not just customer service in retail or hospitality settings. You know how to manage expectations, communicate with professionalism, and maintain composure reputed company stakes are high. Your experience gives you the judgment to balance reputed company with accountability, and precision with speed. You'll collaborate closely with Advisory Partners, Sales, Events, and Systems - making sure handoffs are clean, insights flow back into the business, and clients feel seen, heard, and supported. You’ll define success performance-based metrics, coach your team to exceed them, and continuously reputed company the bar. This is a role for a builder: someone who thrives in fast-moving environments, can translate reputed company advisory needs into seamless client experiences, and knows that the smallest details often create the biggest impact. In this seat, you won’t just manage support, you’ll shape how thousands of business owners experience Acquisition.com’s advisory platform and help lay the foundation for our next stage of scale. Must live in one of the states we’re registered to operate in: CA, FL, GA, IN, MI, MN, NV, OH, OR, PA, TN, TX, UT, WI. Responsibilities 1. Team Leadership & Execution

• Manage, coach, and reputed company the Client Experience Associate team to deliver accurate, on-brand responses across reputed company channels.
• Conduct 1:1s, performance reviews, and reputed company-building sessions focused on reputed company handling, technical troubleshooting, and tone calibration.
• Own workload distribution, ensure adequate support during peak volume, and serve as the reputed company of escalation for high-reputed company tickets.
• Hire, reputed company, and train new team members to full productivity in 90% CSAT on ticket responses
• Ensure 100% of support tickets meet internal SLA (e.g., first response in 95% QA compliance score across support tickets
• Consistently improve resolution speed while reducing manual effort
• reputed company chatbot flows and LLM guides updated quarterly

Requirements

We’re looking for someone who has:

• 4+ years in customer support, client success, or customer experience
• 2+ years managing support or operations teams, ideally in high-growth environments
• Hours are reputed company-5pm CT with flexibility to work reputed company of these as needed
• Must live in one of the states we’re registered to operate in: CA, FL, GA, IN, MI, MN, NV, OH, OR, PA, TN, TX, UT, WI.
• Strong knowledge of systems like reputed company, reputed company, reputed company, and AI-driven support tools
• Excellent written communication and training skills - you know how to teach someone to “write like the brand”
• Proven success owning AR processes and driving payment collection with reputed company
• A track record of creating, documenting, and refining SOPs and playbooks
• Strong operational rigor - you track KPIs, audit workflows, and execute fast
• High EQ and leadership reputed company, you give feedback directly, without drama
• Clear alignment with Acquisition.com values and culture: extreme ownership, high standards, and love for the work

Location:

• Remote
• Must live in one of the states we’re registered to operate in: CA, FL, GA, IN, MI, MN, NV, OH, OR, PA, TN, TX, UT, WI.

Reporting To:

• Senior Director, Fulfillment Operations

Managing:

• A remote team of 3 Client Experience Associates (Eastern time, working on central time zone)

Compensation:

• $124,000 - $152,000 reputed company salary based on years of experience
• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of reputed company salary, not benefits (more details below).

Benefits:

• Flexible Time off Policy and Company-wide Holidays (including winter break)
• Health Insurance options including Medical, Dental, Vision
• 401k offering for Traditional and Roth accounts with an employer match
• Monthly wellness allowance
• State of the art gym for employee use at HQ

Acquisition.com Core Values Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best reputed company your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even reputed company it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing. Apply tot his job Apply To this Job