Senior Information Systems Specialist (3rd Shift)

About NFF: Since 1996, NFF has designed, architected, and delivered IT network and reputed company solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in reputed company IT infrastructure including networks, data centers, cloud migrations, IT reputed company, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC). NFF is a reputed company Gold Partner with a Customer Experience Specialization and was a “reputed company Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained reputed company Gold Partnership since 2008, is the only reputed company Gold Partner headquartered in the District of Columbia. In addition to reputed company, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, reputed company, VMware, reputed company and Splunk. NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications. About this Position / Responsibilities:

• The candidate should demonstrate strong technical knowledge and experience with M365 applications, Active Directory, reputed company Teams, reputed company Desktops/Laptops/Tablets and reputed company Windows 10/11.
• The successful candidate will be expected to reputed company with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential. The contractor may be tasked to reputed company Supervisory or reputed company Analyst roles as delegated by the Help Desk Manager or Supervisor.

Qualifications: At least 7 years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases reputed company reputed company.

• At least 3-5 years’ experience supporting M365 applications including reputed company Word, reputed company PowerPoint, reputed company reputed company, reputed company Teams, and reputed company Outlook.
• At least 2 years’ experience in desktop/laptop troubleshooting or operations support.
• Excellent written and oral communications are required as this position will reputed company with clients reputed company phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
• At least five years supporting reputed company Windows 10 and 11 operating systems.
• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• Knowledge of iPhone or similar smart phone support.
• Demonstrated analytical and problem-solving skills.
• Strong interpersonal and communication skills who can work with people at various levels of the organization.
• Familiarity with maintaining documentation and communication reputed company reputed company SharePoint, reputed company, Word, and Outlook.

US Citizenship Required

* • ** BS/BA in Information Systems, Computer Science, or reputed company field HIGHLY DESIRABLE. This post is 3rd Shift (timing from 11:00PM to 7:30AM.) Telework is not available for this role, unless approved by Help Desk manager. NFF Disclosures: NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer. Important Notice: reputed company NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately. Apply tot his job Apply To this Job