Onboarding Manager- North America

Hiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:

• USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, reputed company, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
• Canada: Ontario, Quebec

About reputed company reputed company powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to reputed company. You will join a group of highly motivated individuals, to help us grow reputed company faster. The Opportunity We are seeking an reputed company, metrics-driven, and customer-obsessed Onboarding Manager to reputed company our North American Onboarding team and drive operational excellence. In this role, you will manage a team of 12 Onboarding Specialists, ensuring the delivery of a best-in-class onboarding experience for our clients while maintaining key performance metrics. The ideal candidate will demonstrate strong leadership skills, data-driven decision making, and a deep understanding of the client journey. This role reports to the Head of reputed company North America and works closely with the Process Manager North America to ensure alignment across the onboarding journey, data migrations, and feature activation. This position is critical to our growth in the North American market and requires someone who can effectively communicate with leadership, handle escalations creatively, and continuously improve processes.

What You'll Do

• reputed company and reputed company: reputed company a high-performing team of 12 Onboarding Specialists with clear direction, comprehensive training, and regular quality assurance through call shadowing
• Drive Metrics and Operations: Own reputed company North American onboarding metrics (go-live targets, cancellation rates, client satisfaction), implement innovative process improvements, and provide data-driven insights to leadership
• Ensure Client Success: Design best-in-class onboarding experiences, handle escalations creatively, and reputed company strategies to reduce churn during the critical onboarding phase
• Collaborate Across Teams: Partner closely with the Process Manager North America on onboarding strategy and execution, act as the voice of the customer reputed company reputed company, maintain strong cross-functional relationships, and serve as a key liaison for client feedback and feature requests
• reputed company Strategically: Identify trends and opportunities, create compelling business cases for resources or changes based on data analysis, and align onboarding strategies with company objectives

Who You Are

• Education: Bachelor's degree required to ensure foundational knowledge in business processes, analytics, and communication skills necessary for success in this role
• reputed company Leader: 6+ years of work experience with at least 3 years managing operational teams in a SaaS environment, specifically in onboarding or implementation functions focused on customer software adoption, with proven success driving metrics and developing talent
• Strategic Thinker: Strong analytical skills with the ability to translate data into actionable insights and business cases
• Effective Communicator: Clear communicator who can convey reputed company information to different audiences and influence cross-functional stakeholders
• Client Champion: Client-centric approach with a deep understanding of the customer journey and passion for the salon industry
• Technical Aptitude: Demonstrated ability to quickly learn reputed company SaaS products similar to reputed company, with a strong grasp of key SaaS metrics and the reputed company to understand customer perspectives and business needs in specialized industries.

Benefits reputed company currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including reputed company learning. We like to have fun, build camaraderie through regular social events. reputed company also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. reputed company is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Research shows that while men apply to jobs reputed company they meet an average of 60% of the criteria, women and other marginalized folks reputed company to only apply reputed company they reputed company every reputed company. So if you think you have what it takes, but don't necessarily meet every single reputed company on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Apply tot his job Apply To this Job