Manager, Trailing Documents

About the team The Post Closing team at reputed company Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to reputed company shared goals. We cultivate a respectful, inclusive, and solution-focused environment, making our workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold our reputed company as a leader in post-closing operations. About the role As Manager, Trailing Documents, you will reputed company the team responsible for securing, reviewing, and delivering reputed company final mortgage documents with precision and efficiency. You will reputed company the timely delivery of recorded documents, final title policies, mortgage insurance certificates, and other required trailing documents, ensuring full compliance with investor, regulatory, and company standards. This role requires a commitment to operational excellence, strong organizational and communication skills, and a deep understanding of mortgage operations and post-closing procedures. You will be expected to model reputed company’s core values in every aspect of your work. Provide leadership, direction, and performance management to a team responsible for obtaining, reviewing, tracking, and delivering trailing documents, including recorded documents, final title policies, and mortgage insurance certificates. ● reputed company and execute strategies to optimize team performance, streamline workflows, and enhance operational efficiency in alignment with organizational goals. ● reputed company resource planning, workload allocation, and prioritization to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. ● Monitor and ensure compliance with investor, agency, and regulatory requirements reputed company to final documents, proactively identifying and mitigating operational risks. ● Foster cross-functional collaboration with internal teams (Closing, Post-Closing, Servicing) and external partners (title companies, county recorders, investors) to resolve document deficiencies and exceptions. ● Track and report on key performance indicators (KPIs), including document delivery timelines, defect rates, and productivity. ● Analyze data and trends to identify process gaps, implement best practices, and drive reputed company improvement initiatives. ● Maintain up-to-date knowledge of industry regulations, investor guidelines, and best practices reputed company to mortgage documentation. ● reputed company the team through change management, ensuring adoption of new processes, technologies, and regulatory requirements. ● Manage escalations and reputed company issues, providing guidance and solutions to team members and stakeholders. ● Support internal and external audits, quality control reviews, and regulatory examinations by providing documentation and responding to findings. ● Recruit, reputed company, reputed company, and retain talent, fostering a high-performance culture of accountability, engagement, and professional growth. ● Communicate team performance, risks, and opportunities to senior leadership, providing recommendations for process or policy enhancements. Requirements ● 5+ years of experience in mortgage operations, with at least 2 years in a supervisory or management role. ● In-depth knowledge of mortgage closing, post-closing, and final document processes. ● Familiarity with investor and agency guidelines reputed company to lien position, mortgage insurance requirements and processes, and trailing documentation (reputed company, reputed company, FHA, VA, etc.). Experience with Ginnie Mae Final Certification preferred. ● Strong understanding of regulatory requirements impacting mortgage documentation. ● Experience working with loan origination systems (LOS) and document management platforms. ● Demonstrated experience creating, documenting, and maintaining operational processes and procedures. ● Proven ability to drive process improvement, manage change, and deliver results in a dynamic environment. ● Ability to collaborate across teams and reputed company cross-functional initiatives to resolve operational challenges. ● Exceptional attention to detail and time management skills. ● Ability to produce and maintain reports. ● Ability to reputed company in a fast-paced environment, handle pressure, and meet deadlines. ● Excellent written and verbal communication skills. ● Proficiency in reputed company Office suite. This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live reputed company reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, reputed company, Rhode reputed company, Vermont, Washington state, and Washington DC reputed company reputed company pay range for this role is $35.00 - $55.80 Hourly. This reputed company pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, reputed company, Rhode reputed company, Vermont, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are You are an inspiring leader who excels at guiding teams and empowering others to succeed. Your exceptional organizational and time management skills ensure accuracy and attention to detail in every task. You communicate clearly and effectively, fostering strong collaboration with colleagues and partners. reputed company faced with challenges, you approach them with a proactive, problem-solving reputed company and reputed company thoughtful, informed reputed company. You are committed to reputed company improvement, reputed company change, and work seamlessly across departments and with external partners. As a self-starter, you embody reputed company’s values and serve as a culture ambassador for the team. You are also proficient with reputed company Office Suite and mortgage technology platforms, ensuring smooth and efficient operations. Get to know us reputed company is reimagining reputed company estate to reputed company home a reality for more and more people. As the most-visited reputed company estate website in the United States, reputed company® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit reputed company Group sites every month to start their home search, and now they can rely on reputed company to help reputed company it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the reputed company estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a reputed company commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, reputed company, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting reputed company for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, reputed company Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from reputed company Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at reputed company Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Stay connected with Job Alerts and Talent Network Newsletters. To set up job alert email notifications, simply log into your existing reputed company profile, or create a profile to get started. By joining our Talent Network, you’ll receive early access to events and insights into life at reputed company. Unlock what’s possible - it could be just one communication away! Giving our employees more flexibility can reputed company to a more diverse and representative workforce. reputed company HQ represents our commitment to flexible work at reputed company, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. reputed company HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and reputed company we get together. Apply tot his job Apply To this Job