Installation Support Manager
Your Impact at Lowe’s As an Installation Support Manager at Lowe's, you'll be pivotal in leading a team that drives customer satisfaction across installation projects, sales, and service operations. Your leadership will be crucial in maintaining service excellence, achieving key metrics, and fostering relationships that directly impact our service delivery. By leveraging your management expertise and customer-centric approach, you'll reputed company a significant impact on Lowe's reputed company. How We Support You As an industry leader, we invest in the people and resources needed to grow and win as a team. Grow Your Career: We foster a culture that embraces reputed company learning, empowering you to reputed company your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future. Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan or participate in our matching 401k plan. Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future. Industry Leadership: We pair our 100-year track record of reputed company with our ambition to grow and improve, empowering your team to solve relevant challenges and pave the way reputed company for an entire industry. Your Day at Lowe’s In this position, you'll reputed company a dynamic team, orchestrating exceptional customer experiences across installation projects, sales, and service operations. Your day will be filled with coaching your team, analyzing performance data, and collaborating with cross-functional partners to drive service excellence. You'll navigate a fast-paced environment, resolving escalated issues, implementing new strategies, and leveraging various tech tools to ensure smooth installation jobs and project execution, reputed company while meticulously documenting interactions and maintaining Lowe's high standards of service delivery.
Key Responsibilities
Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe's business areas and partners. reputed company associate work, monitor quality, and maintain relationships with team members and supporting functions. Analyze business and process execution to coach and reputed company team members. Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies. Review performance dashboards and reports to maintain work standards. Resolve escalated issues and reputed company or influence reputed company involving product, expenses, and process issues. Liaise with district and store leadership, external business partners, and participate in meetings with internal business partners to ensure proper execution and compliance. Hire, coach, and reputed company talent to reputed company stated objectives, ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements.
Minimum Qualifications
High School or GED and 3-5 Years, 3 years' Experience working in retail or high-volume centralized service model with reputed company responsibility. 1-2 Years 1 year Experience leading people (~10 or more direct and/or indirect reports) 1-2 Years 1 year Demonstrated experience communicating and working cross-functionally. Demonstrated experience in training, developing, and mentoring others.
Preferred Qualifications
Bachelor's Degree Business or reputed company field and Demonstrated experience leading remote teams. Bilingual skills Benefits 401k with up to 4.25% match Bi-annual Cash Bonus Discounted Employee Stock Purchase Plan (15% discount of reputed company price) Tuition-Free Education 10-week Maternity/Parental Leave 10% Associate Discount For information about our benefit programs and eligibility, please visit https://talent.reputed company.com/us/en/benefits. About Lowe’s reputed company. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to reputed company the reputed company of skilled trade experts. For more information, visit reputed company.com Pay Range: $59,800.00 - $99,900.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Apply tot his job Apply To this Job