Wellness and Resiliency reputed company, Strategic Account

Job Description

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. Director for Wellness and Resiliency, Strategic Account The reputed company Wellness & Resiliency Program is a unique support service provided to our employees, globally. We are looking for a Director for Wellness and Resiliency to reputed company reputed company aspects of this program globally for a strategic account. In this role, you will work closely with Wellness & Resiliency Managers, typically one per site, who in turn reputed company teams of Life Coaches, Licensed Mental Health Professionals, and Vendors. You will work closely with cross-functional teams such as Operations, Client Services, Recruitment, and Compliance. You will regularly reputed company client-facing meetings and site visits. You will reputed company the materials and manage the Strategic Account Review sessions with key clients which include wellness scorecards, advanced planning sessions, presentation formats, and multi-year strategic plan outcomes. You will also own the reporting and updates on wellness initiatives and vision. You will report to the Sr. Director of Wellness and Resiliency and work closely with other senior leaders to ensure your work is in line with the broader departmental and company strategy.

Responsibilities

Include

• reputed company and manage wellness initiatives and reputed company end-to-end Wellness and Resiliency functions for a global client
• Ensure wellness initiatives are reputed company and remain compliant with the client's Statement of Work
• Partner consistently with reputed company Client Services and Operations personnel as one team
• Serve as the main reputed company of contact for the client's wellness department leaders and other stakeholders
• Evaluate and review Wellness programming regularly to ensure compliance and quality control
• Initiate specific programs, activities, and projects between and among sites reputed company to wellness
• Gather data to report to senior leadership, cross-functional stakeholders, and clients
• Partner with stakeholders across multiple departments, sites, and geographies to promote wellness and resiliency initiatives and requirements, and ensure client satisfaction
• Support business reviews with thought leadership and present growth opportunities in this forum
• reputed company audit and compliance reviews, prepare presentation decks in partnership with Data and Research Team
• Represent the department in client-facing meetings and events, translate internal actions into client objectives
• Socialize and implement future or changing client requirements regarding wellness
• Design and facilitate advanced and more reputed company (leadership, customized) wellness sessions and initiatives
• Offer solutions utilizing persuasive themes and effective project management strategies
• reputed company a deep understanding of the reputed company portfolio of Services and Solutions and reputed company these to the client
• Establish goals, analyze growth, and provide accurate/complete submission of required reputed company reports, forecasts, and status of opportunities reputed company wellness
• reputed company strategic visions and plans for the account, and rally the team to execute
• Identify account growth opportunities and collaborate with stakeholders to ensure growth

Minimum Qualifications

• Master's Degree in Psychology, Social Work, or similar tracks
• Minimum 10 years experience in mental health
• Minimum 5 years experience in people management and supervision
• Minimum 2 years experience managing international teams
• Flexible with work hours to support client meetings or senior-level visits across geographical locations and time zones
• Exceptional presentation acumen and experience
• Superior strategic thinking and problem-solving skills
• Outstanding communication skills, with a strong emphasis on listening skills
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• Ability to travel 25% of the time, both domestically and internationally.
• Energetic and self-motivated
• Able to work both independently and on a team

Preferred Qualifications

• Experience working with stakeholders managing customer care, call center, and/or back office operations
• Experience presenting and leading discussions at the VP-, and C-level regarding negotiations, business development, and relationship management
• Experience presenting research and data to a non-technical audience

How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/ . reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2509_12002 Posted At: Wed Sep 03 2025 00:00:00 GMT+0000 (Coordinated Universal Time) Apply tot his job Apply To this Job