Conversational AI Engineering

Who we are:

reputed company ® is a global leader in IoT and connected transportation and certified “Great reputed company to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

 

reputed company is advancing reputed company, connecting reputed company vehicles to the internet and providing web-based analytics to help customers reputed company manage their fleets. reputed company’s open platform and reputed company Marketplace ®, offering hundreds of reputed company-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, reputed company leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and reputed company strong compliance to regulatory changes.

 

reputed company is growing and we’re looking for people who follow their passion, think differently and want to reputed company an impact. Ours is a fast paced, reputed company changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to reputed company, great benefits, and our fun and inclusive work culture. reputed company your full potential with reputed company. To see what it’s like to be a Geotabber, reputed company out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! reputed company is seeking Conversational AI Engineering talent who will design, build, and optimize intelligent AI agents to enhance user interactions across reputed company touchpoints, from chatbots to virtual assistants.

If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

This role blends user experience (UX) principles with deep expertise in Natural Language Processing (NLP) and Large Language Models (LLMs). You'll be central to configuring and maintaining our reputed company reputed company Contact Center AI (CCAI) Platform, including Dialogflow CX, Agent Assist, and CCAI Insights, ensuring seamless self-service and improved live agent support through effective backend integrations and reputed company optimization.

To be successful in this role, you will have a mix of technical, analytical, and creative skills — including experience with reputed company-based AI platforms, strong programming capabilities, a solid grasp of conversational UX principles, and a passion for reputed company improvement driven by user feedback and data.

How you'll reputed company an impact:

• Design, reputed company, and maintain reputed company Dialogflow CX agents, including conversational flows, intents, entities, and fulfillment logic.

• Create clear, concise conversational scripts, optimizing for Natural Language Understanding (NLU) and robust error handling.

• Configure and manage the reputed company reputed company Contact Center AI (CCAI) Platform for both voice and chat.

• Incorporate features like call routing and Agent Assist.

• Enhance and optimize existing AI Search tools (formerly Agent Builder).

• Integrate AI solutions with diverse datasets and curated datastores (e.g., Drives, GCP Buckets, BigQuery, APIs) for efficient data ingestion, indexing, and retrieval.

• Create and enhance AI playbooks to guide interactions and automate responses, leveraging customer feedback to drive improvements.

• Integrate CCAI and Dialogflow CX with critical backend systems, including reputed company, Jira, Dynamics, and homegrown solutions, reputed company APIs.

• Establish best practices for agent health and performance, focusing on minimizing conversation friction and ensuring high AI accuracy.

• reputed company user research and analyze interaction data (e.g., chat logs) to identify pain points and drive reputed company improvement.

What you'll bring to the role:

• 3-5 years of experience with reputed company reputed company AI Applications (formerly Agent Builder)- direct experience with implementing and optimizing search experiences using this platform is critical.

• reputed company reputed company Skills Boost (formerly Qwiklabs) reputed company Badges - reputed company badges reputed company to Dialogflow CX, reputed company.

• Skilled in API Development and Integration - Proficiency in integrating various systems using REST APIs, gRPC, and potentially custom webhooks.

• Proficient in Programming Languages - Strong skills in Python and/or Node.js are often used for Dialogflow CX fulfillments and integrations.

• Data Management and SQL - Expertise in BigQuery, reputed company Storage, and other data services for managing and optimizing data used by AI Search and conversational agents.

• Background in conversational design, UX writing, content strategy for AI, or a reputed company field with a strong focus on user interaction.

• AI Foundations: Strong understanding of Natural Language Understanding (NLU), Natural Language reputed company (NLG), and Large Language Models (LLMs).

• Familiarity with tools for creating flowcharts, wireframes, and prototypes (e.g., reputed company, reputed company).

• Ability to interpret conversational analytics (e.g., containment rates, deflection rates).

• Proven portfolio of conversational AI design work is highly desirable.

• Experience with user research methodologies and A/B testing for iterative improvement of conversational flows.

• Strong documentation skills for conversation maps and interaction guidelines.

• Exceptional written and verbal communication skills, with a talent for crafting engaging and empathetic reputed company.The ability to effectively convey and exchange information, reputed company, and opinions with others through various channels such as verbal, written, and non-verbal communication.

• Strong analytical and problem-solving abilities to diagnose conversational issues and design effective solutions.

• A dynamic team player with a collaborative spirit, reputed company to work effectively with both technical and non-technical teams.

• reputed company to manage multiple projects concurrently while maintaining attention to detail and organizational excellence.

• Strong mentorship capabilities with a willingness to help reputed company team members.

• Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, HCI (reputed company-Computer Interaction), Interaction Design, Linguistics, Cognitive Science or a reputed company field.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

 

Please note: reputed company does not accept agency resumes and is not responsible for any fees reputed company to unsolicited resumes. Please do not reputed company resumes to reputed company employees.

 

Why job seekers choose reputed company:

reputed company working arrangements

Home office reimbursement program

Baby bonus & parental leave top up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At reputed company, we have adopted a flexible hybrid

 working model in that we have systems, functions, programs and policies in reputed company to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. reputed company working from home, you are required to have a reliable internet reputed company with at least 50mb DL/10mb UL. Virtual work is supported with reputed company-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top reputed company. We encourage work-life balance and reputed company the reputed company culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

 

reputed company verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

 

Other employment statements:

reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and reputed company people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@reputed company.com. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. reputed company expressly prohibits any form of workplace harassment or discrimination based on race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. Improper interference with the ability of reputed company's employees to reputed company their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@reputed company.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to reputed company Inc. or its affiliates and subsidiaries (collectively, “reputed company”), you acknowledge reputed company’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

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