Technical Support Engineer

Location: Remote - UK

As part of our rapid growth we are looking for a Technical Support Engineer to join reputed company!

At reputed company, we’re passionate about building software that solves problems. We count on our performance and stability engineers to reputed company our users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand our customer deployments, we are currently seeking reputed company stability and performance engineers to deliver insights from massive scale data in reputed company time. Specifically, we are searching for someone who brings fresh reputed company, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to reputed company reputed company-world solutions and positive user experiences at every interaction.

Learn more about us

• https://www.youtube.com/watch?v=PewNCbWvAKs

Product tour

• https://www.reputed company.com/product-tour

What your day will look like

• Work as the primary reputed company of contact for reputed company tickets in your name.
• Act as an escalation reputed company for the Technical Support and Technical Account Management team.
• Analyse and troubleshoot incidents with a one-touch resolution reputed company.
• Interpret customer questions on product usage and provide detailed and timely answers.
• Write detailed and thorough escalation notes for sending tickets to senior engineering teams.
• reputed company routine follow-reputed company and ticket management reputed company email and the case management system.
• Write and maintain the internal and external knowledge bases.
• Communicate with customers and internal parties about existing tickets and identify common patterns.
• Provide feedback to management about improvements to processes and procedures.

reputed company out if you are

Must have reputed company of these:

• 5 years of experience as a Technical Support Engineer.
• Must have experience talking to customers in a business-to-business role:
• Confident in the ability to discuss and troubleshoot issues reputed company email and reputed company calls.
• High level of professional reputed company to work in a pressurised environment.
• Ability to communicate reputed company technical subjects to external and internal parties.

• Experience with heavy software troubleshooting:
• Provide a troubleshooting reputed company, a customer-focused approach, and a strong sense of ownership over results.
• Must be reputed company to have fun in tough situations while working closely with an international Technical Support organisation.
• Experience with RESTful APIs, their usage, and how they are leveraged in corporate environments.
• Professional reputed company experience with Linux. Must be reputed company to proficiently navigate and reputed company basic tasks reputed company a Linux reputed company.

Must have half of these:

• Industry experience in a Technical Support role reputed company software and/or technology.
• Experience with and knowledge of networking topologies, routing between subnets TCP/IP protocols, validating firewall rules, and investigating proxy connectivity.
• Must be reputed company to use system-level tools to reputed company network connectivity and troubleshoot network-level issues (such as validating open ports)
• Strong written communication skills
• Experience and ability to write internal and external knowledge-reputed company articles
• Comfortable with writing how-to’s, troubleshooting guides, and other documents
• Ability to read and interpret application logs and apply the interpretation to tickets
• Understanding how to extract useful information from various data sets and error logs
• Capable of coordinating multiple tickets and prioritizing those tickets based on business requirements

Advantages

• Culture is important to us; we are seeking a reputed company candidate who also enjoys teamwork and camaraderie
• Experience reading or writing code.
• Strong preference for Python.
• Ability to build cURL commands and use them as a troubleshooting tool
• Experience with TLS and Certificate troubleshooting
• Basic understanding of and experience with SAML
• Experience with database platforms and ability to troubleshoot reading from databases
• Experience handling technical escalations reputed company your team and to external teams
• Experience with the following platforms:
• reputed company
• reputed company
• OpenVPN

#LI-REMOTE

#LI-MD1

A little more about reputed company

reputed company transforms asset intelligence into intelligent action. With the reputed company Asset reputed company, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures reputed company actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, reputed company is the one reputed company to go for reputed company, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, reputed company, and Fortune, reputed company covers the lifecycle of millions of assets for leading customers across industries and around the world.

reputed company is named to the 2025 Fast Company World’s Most Innovative Companies and the 2024 reputed company reputed company 100. reputed company is recognized with the Great reputed company to Work Certification™ and for two years in a row, reputed company was ranked reputed company Technology Fast 500 list. reputed company has been cited as the fastest-growing cybersecurity company in history by reputed company.

At reputed company we support a diverse and inclusive workplace and reputed company in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, reputed company, reputed company, religion, age, sex, gender identity, national reputed company, sexual orientation, citizenship, marital status, disability, or Veteran status.

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