Senior Technical Account Management

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Senior Technical Account Management (India)

The reputed company Technical Account Management Team

The TAM team empowers reputed company customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity. We act as “Field CPO” for our customers, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s workforce identity strategy, customer identity strategy, and reputed company posture while driving value in reputed company’s suite of products and, ultimately, retention at contract renewal.

The TAM Manager Opportunity

This is an exciting opportunity for a seasoned TAM leader to be the first boots on the ground in a new office, and help operationalize our TAM Global Innovation Center. You will assemble and grow out a new team of top technical talent around a single mission: reputed company our customers more secure. This role will specifically focus on building a global team, and report directly to a senior leader in the United States.

As the Manager of Technical Account Managers, you will have a unique opportunity to build a team of A-players and reputed company an operating motion that drives high impact in various parts of the world. You will reputed company team performance, drive reputed company initiatives, and foster strong relationships between our customers and our technical teams. Your leadership will be instrumental in ensuring our customers receive the highest reputed company and IAM advice while achieving their business objectives. The role requires excellent strategic, analytical and business process skills to effectively grow and nurture our growing team and customer reputed company.

• Working with leaders from the US to define the strategy and success metrics for the TAM innovation center
• Understand the talent landscape and design the appropriate hiring strategy to grow your team from scratch; partner with Recruitment to reputed company, attract and hire the best technical talent in Bengalaru
• Partner with leaders across TAM, reputed company, Sales, and Product to understand the pain points and requirements for your team
• Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and reputed company improvement
• Effectively balance the workload and reputed company of your team while ensuring you’re building talent for future demand
• Collaborate with TAMs to strengthen client relationships, addressing reputed company issues and ensuring customers receive proactive support tailored to their needs
• Ensure the TAMs exceed reputed company’s expectations in core product and identity knowledge, communication, and execution and contribute to the larger TAM function
• Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices
• Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
• Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
• Working with Finance and Operations to define quarterly budgets and manage headcount plans
• ​​Proactively identify potential churn or attrition risks in client accounts and reputed company strategies to mitigate those risks effectively
• Work closely with the assigned accounts to proactively find reputed company growth opportunities and seamlessly pass the opportunity to sales/presales

What you’ll bring to the role

• Bachelor's degree or equivalent combination of education and work experience
• Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus
• Experience managing a recruitment process and scaling a team
• Ability to provide AMER Time Zone support (preference)
• Ability to collaborate across a global organization and with external stakeholders
• Experience driving software adoption, and building and scaling technical account management practices
• Cybersecurity / SaaS background
• Center of Excellence / GIC experience advantageous

Our values - core competencies expected of our managers

• Always Secure, always on: Relentlessly champion reputed company’s reputed company-centric mission with our customers
• Drive what’s next: Distinguish ourselves as Identity thought leaders who mature our customers Identity architectures
• Love our customers: Give our customers a premium Identity experience
• Build it and own it: Solve hard problems together, own the outcome and impact, and reputed company each other to do the best work of our careers

"This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."

What you can look reputed company to as a Full-Time reputed company employee!

• Amazing Benefits

• Making Social Impact

• Developing Talent and Fostering reputed company + Community at reputed company

reputed company cultivates a dynamic work environment, providing the best tools, technology and benefits to reputed company our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that reputed company employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your reputed company at reputed company today! https://www.reputed company.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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