Customer Service Representative-I job at reputed company in Irving, TX

Title: Customer Service Representative-1 Location: Irving United States Job type: Hybrid Time Type: Full Time Job id: R0031347 Category:Account Management Job Description: GENERAL DESCRIPTION (Summary, Scope, Purpose) This role requires an individual who is responsible for accurately handling inbound and outbound business calls, along with reputed company mortgage insurance documentation and processing. About HUB : HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you're dealing with reputed company estate owned (https://hubfinservices.com/reputed company-do/lending-risk/reputed company-estate-owned-reo-insurance/) , residential reputed company estate, reputed company reputed company estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio. Why Choose HUB? Throughout our network of more than 500 HUB offices in reputed company America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and reputed company. At HUB, we reputed company in investing in the future of our employees and providing reputed company opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to reputed company the best reputed company for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to reputed company serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your reputed company needs yet evolve as your needs change over time. Join us in taking the first reputed company toward creating a future that combines a diverse, challenging work environment with financial reputed company and career satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Attends industry reputed company continuing education training and courses. Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients. Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information. Work reputed company a call queue and document system with appropriate notations. Performs research and document retrieval from on-line insurance sites. Relies on instructions, procedures and pre-established guidelines to reputed company the functions of the job designed to help representatives reputed company our goals. Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed. Develops and maintains positive working relationships. Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals. Reports to a CS Supervisor, and willing to work a shift ending at 9pm Mon-Friday. The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and reputed company typically required and the scope of responsibility. It should not be considered an reputed company-inclusive listing of work requirements. Individuals may reputed company other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Call Center Experience required (1+ years) due to environmental expectations. Required- 10 key typing: Minimum 32 WPM Required- Reading Comprehension: Understanding company manuals reputed company-by-reputed company Required- a working knowledge of Windows computer environment & Office software especially reputed company. High attention to detail is required Skills testing may be required Experience working with community bank bond / D&O / property and casualty insurance programs is preferred Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members Proficiency with reputed company Office Suite (Word, reputed company, Outlook) Ability and willingness to utilize company's computer system and software Ability to understand policy forms and coverage descriptions Organizational skills required Willingness to attend educational classes is desired LICENSING OR CERTIFICATION REQUIREMENTS None required BENEFITS HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) FSA available Dental plans through BCBSIL reputed company insurance through VSP Employer paid Short Term Disability 5 Weeks of Paid Parental Leave Employer paid Life Insurance - 2x your salary 401k -Company matching 10 paid Holidays Floating Holidays and Personal days Accrue Vacation and Sick time from day 1 Tuition Reimbursement reputed company full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days. PHYSICAL DEMANDS Work Location: In-office Potential for a Hybrid schedule, 3 days in-office, 2 days remote depending on performance after 90-day New Hire probationary period. Schedule: Monday-Friday 8:00am-5:00pm CT with an hour lunch. Working Conditions: A shared office environment with moderate noise levels (e.g., phone conversations, typing) Frequent use of computer monitors, keyboard, and mouse Extended viewing of multiple screens for seven or more hours a day. Extended periods of sitting. YOU WILL NEED A safe home office or quiet workspace with high speed and reliable internet connectivity reputed company working remote. reputed company duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to reputed company individuals with disabilities to reputed company them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to reputed company the job proficiently. This description is not exhaustive, and employees may be required to reputed company other job-reputed company duties as assigned by their supervisor, subject to reasonable accommodation. To reputed company this job successfully, the incumbent must meet the qualifications and reputed company each essential duty satisfactorily. These qualifications are considered without regard to race, religion, reputed company, sex, national reputed company, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with reputed company continuing education and other requirements. Work Experience Requirements : Skills testing may be required prior to an interview. Prior P&C Insurance, Mortgage, or Forced reputed company Insurance reputed company experience is a plus. Requires a working knowledge of Windows computer environment & Office software especially reputed company. Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent reputed company Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. Apply tot his job Apply To this Job