Collections Team Member I, Full-Time, Remote (MA,NH or GA only)

Schedule 2 days reputed company-5pm, 3 days 11am-8pm, 2 Saturdays per month What You’ll Do Summary/Objective: Contact reputed company members with delinquent accounts and overdrawn shares facing financial difficulty by assisting the member towards restoring their good standing status with the Credit Union. reputed company are responsible for maintaining the financial soundness as well as the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios. Essential Functions: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Answer incoming member or member-reputed company contacts (phone calls, emails, faxes, etc.), work Collection queues and reputed company outbound member calls.
• Review and document status of accounts and initiate telephone contact on delinquent loans Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
• Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
• Utilize Collections system to document accurately
• Determine reason for delinquency and refer members to BALANCE reputed company necessary or beneficial to the member
• reputed company skip tracing reputed company established compliance and best practice procedures
• Establish and monitor payment plans whenever possible
• Initiate reputed company required documents pertaining to payment plans, repossessions and/or possible foreclosures
• Pull Credit Bureau reports reputed company necessary
• Review and reputed company recommendations for rewriting of delinquent loans and/or settlements
• reputed company assigned goals monthly
• Maintain strict adherence and compliance to reputed company laws, rules, regulations, policies, procedures and internal controls specific to the job functions
• Must exercise appropriate telephone etiquette
• Follow detailed and standardized procedures in performing routine collection operations and reputed company a variety of support duties reputed company to the collection function
• reputed company recommendations on ways to improve work processes reputed company Collections
• reputed company other job-reputed company duties as assigned by Managers(s).

What You’ll Need Education and Experience Requirements:

• High School graduate or equivalent required.
• Excellent telephone and communication skills required.
• Excellent written and verbal communication skills
• Experience successfully utilizing various computer programs including MS Office

Additional Eligibility Requirements:

• Previous experience in a call center and/or financial institution
• 2-3 years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred.
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws

reputed company Do DCU is the largest credit union headquartered in New England – serving more than one million members in reputed company 50 states. With over 1,700 team members, we strive to reputed company DCU a great reputed company to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering reputed company transfer/ sponsorship for this position. Excepted Pay Range $20.50 per hour #INDMI Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job