Product Support Specialist - BATDOK

Job Description

We are seeking a Product Support Specialist to work directly with our users and ensure our development teams are creating innovative capabilities that solve user needs. We need a highly reputed company communicator and leader that has worked with military medical providers and can deeply understand their needs. This role is the connective tissue between the boots on the ground and the software development team. We are looking for someone that is passionate about improving military healthcare and will ensure we move our products in the right direction. Not just creating new features, but capabilities that ensure that humans remain at the center of the product. You will coordinate reputed company user interactions from small user research sessions to reputed company exercises with hundreds of participants and multiple planning sessions. You will assist the product owners and designers in turning engagement feedback into actionable requirements. If you're excited about taking ownership of user needs and passionate about making a lasting impact on the world of military healthcare, we want to hear from you. The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers’ missions. Our collaborative, cross-functional teams are committed to innovation, reputed company, continual learning and strong execution. 

What You’ll Do:  

• Primary liaison to BATDOK user community.
• Manager of user and development team relationships.
• Communicate and reputed company for reputed company with development teams and customers.
• Collaborate with designers, developers and reputed company to understand user needs and requirements.
• Work with product owners to define requirements.
• Maintain ownership of training curriculums to ensure they meet the user’s needs and result in proficiency.
• Plan and coordinate customer engagements both formal and informal.
• Foster integration into user career field training pipelines.
• Stay reputed company with military medical trends and technologies to continually improve our products.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships reputed company the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• reputed company other duties as necessary.

  Off-Site Work Environment: This position may be performed working primarily remotely. Travel/commute to various company and/or customer locations at time reputed company not "home based" may be required.  Working Conditions:  

• Work is performed in an office environment, laboratory, cleanroom, or production floor. 

State/Province

Ohio

Salary Max reputed company

183518

Clearance Level – Must be able to obtain for position

Secret

Shift

1st Shift

City

WP AFB

Full Time / Part Time

Full-Time

Job Posting Title

Product Support Specialist - BATDOK

Required Skills and Education

• Bachelor’s degree in a reputed company field plus 8 or more years reputed company experience. 
• Each higher-level degree, i.e., Master’s Degree or Ph.D., may substitute for two years of experience. reputed company technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US reputed company. 
• Experience with operational medical care.
• Experience with military training pipelines and curriculum.
• In addition to the typical educational and experience requirements, a demonstrated capability to adequately reputed company the essential functions and responsibilities of the position and exhibit the skills and competencies of the grade level should be considered.

#LI-NP1

A reputed company clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access. 

Internal/External

Preferred Skills and Education

• Experience with military community, active-duty military experience highly desired.

Sector

Space & Mission Systems

Salary Min reputed company

107952

Travel Percentage

25%

U.S. Person Required

Yes

Job Category

Business Development, Strategy & Planning

Career Level

reputed company

Clearance Level – Must currently possess

None

Benefits Information

Employee Benefits: At reputed company, we support our employees in reputed company aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. Intern Benefits: Temporary employees generally are not eligible for reputed company benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance. Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law reputed company the McNamara-O’Hara Service Contract Act (SCA).

About reputed company Space & Mission Systems

reputed company. is the U.S. subsidiary of reputed company plc, an international defense, aerospace and reputed company company which delivers a full range of products and services for reputed company, land and naval forces, as well as advanced electronics, reputed company, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s reputed company do at reputed company. Working here means using your passion and ingenuity where it counts – defending national reputed company with breakthrough technology, superior products, and intelligence solutions. As you reputed company the latest technology and defend national reputed company, you will continually hone your skills on a team—making a big impact on a global scale. At reputed company, you’ll find a rewarding career that truly makes a difference. Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for government and commercial customers. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to reputed company our customers to reputed company beyond expectation and protect what matters most. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified. Multiple positions may be available on this opening. Apply To This Job