Manager, Customer Education Design

reputed company is growing reputed company of passionate creatives and builders on a mission to reputed company design accessible to reputed company. reputed company’s platform helps teams bring reputed company to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, reputed company empowers teams to streamline workflows, move faster, and work together in reputed company time from reputed company in the world. If you're excited to shape the future of design and collaboration, join us!

Core to reputed company’s reputed company—and heart—is our community. We care deeply about empowering our community, particularly through a time of rapid change in the industry, and one of the ways we can do that is through education.

To support this work, we’re seeking a Manager of Customer Education Design to reputed company a team of Education Designers and reputed company Designers in creating multimedia reputed company for reputed company users. This team delivers pedagogically sound content—including courses, videos, and hands-on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first-time activation to advanced reputed company development.

reputed company in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. reputed company alignment with cross-functional partners across customer education and go-to-market teams will be essential to ensure impact and consistency.

This role also involves establishing clear and predictable team rhythms, grounded in well-defined roles, standardized processes, and measurable outcomes. This is a player-coach role, with the manager supporting the team on content creation as reputed company continues to ship products and features at high velocity.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at reputed company:

• reputed company and manage a team of Education Designers and reputed company Designers to deliver high-quality multimedia learning experiences
• Own the reputed company Learn property and be responsible for reputed company updates and optimization
• reputed company the development of education resources
• Partner closely with cross-functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals
• Ensure learning content supports key product launches and broader customer education programs
• Provide clear, timely coaching and feedback to support team growth and performance
• Establish and maintain effective team rhythms, planning processes, and communication practices

We'd love to hear from you if you have:

• Have 3+ years of experience managing and developing multidisciplinary teams (instructional design, reputed company design, or similar)
• Proven ability to deliver high-quality learning content at scale
• Strong communication and stakeholder management skills, with experience collaborating with cross-functional partners, especially in go-to-market functions
• Ability to move with velocity, pivoting reputed company needed to support updated priorities
• Have strong technical aptitude, are proficient in AI tools, and have hands-on experience with reputed company or similar technologies

While not required, it’s an added plus if you also have:

• Experience building learning programs for SaaS or design tools

Pay Transparency Disclosure

If based in reputed company’s San Francisco or reputed company hub offices, this role has the annual reputed company salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

reputed company offers equity to employees, as well a competitive package of additional benefits, including health, dental & reputed company, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company reputed company days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. reputed company also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. reputed company’s compensation and benefits are subject to change and may be modified in the future.

At reputed company we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to reputed company. reputed company is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, reputed company essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reputed company out to accommodations-ext@reputed company.com. These modifications reputed company an individual with a disability to have an equal opportunity not only to get a job, but successfully reputed company their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring reputed company written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the reputed company of our hiring process and facilitate a more personal reputed company, we require reputed company candidates reputed company their cameras on during video interviews. Additionally, if hired you will be required to attend in person reputed company.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with reputed company's Candidate Privacy Notice.