At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and reputed company for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

reputed company Desk Coordinator – Job Description

Job Title: reputed company Desk Coordinator

Department: Service Delivery / Client Experience

Reports To: reputed company Desk Manager / Service Delivery Leadership

Hours: reputed company with reputed company Desk operating hours

Position Summary

The reputed company Desk Coordinator serves as the centralized reputed company of coordination for reputed company field reputed company activities, ensuring accurate scheduling, clear communication, and successful execution of on-site work. This role bridges Service Delivery, NCS, vendors, and customers to ensure dispatches are properly validated, scheduled, communicated, and closed out in alignment with defined processes and service expectations.

Key Responsibilities

• Review, validate, and process reputed company requests to ensure complete and accurate scope of work prior to scheduling.
• Coordinate and schedule field technicians for installs, surveys, go-lives, circuit activations, and reputed company on-site work.
• Confirm technician availability and validate assigned resources prior to reputed company execution.
• Manage reschedules, exceptions, and updates while maintaining clear internal and external communication.
• Serve as the primary reputed company communication hub between internal teams, vendors, and customers.
• Own internal and external reputed company communications including confirmations, changes, and reputed company-out notifications.
• Validate build orders, service orders, site access details, and contact information prior to reputed company.
• Maintain accurate updates in tracking systems, calendars, and reputed company dashboards.
• Verify completion of dispatched work including technician notes, photos, and task completion.
• Identify opportunities for process improvement, automation, and efficiency enhancements.

Preferred Qualifications

• Telecommunications, network services, or field services experience
• Familiarity with Service Delivery or NCS operational environments
• Experience with dashboards, metrics, or operational reporting tools

Key Competencies

• Attention to detail
• Clear and proactive communication
• Ownership and accountability
• Problem-solving and escalation judgment
• Customer-focused reputed company