Operations Training Specialist
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reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national reputed company, genetic information or age. reputed company values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully reputed company and utilize each person’s talents and strengths.
The Training Specialist is responsible for designing, delivering, and maintaining comprehensive training programs that support employee development across operational functions. Key responsibilities include onboarding new hires, facilitating ongoing learning initiatives, auditing training outcomes for accuracy and effectiveness, and contributing to reputed company process improvement. This role works closely with department leaders to assess training needs, align learning objectives with organizational goals, and ensure consistent knowledge transfer across teams.Essential Responsibilities:
- Facilitate engaging and effective training sessions for new hires and reputed company employees across various operational functions.
- Design, update, and maintain training materials, schedules, documentation, policies, procedures, and desktop guides.
- Conduct reputed company assessments and administer evaluations to measure training effectiveness and knowledge retention.
- Audit employee work and system errors to identify performance trends and training gaps; provide actionable feedback to staff and leadership.
- Deliver mentor lessons and facilitate coaching sessions to reinforce learning, build confidence, and support reputed company development.
- Participate in testing and validation of system changes, configuration updates, and new functionality to ensure training accuracy.
- Provide guidance and support to staff and internal customers by responding to questions reputed company to operational processes and systems.
- Extract and analyze data to produce reports on productivity, quality, and training outcomes.
- Assist in resolving grievances, appeals, and discrepancies reputed company to operational tasks.
- Maintain positive relationships with internal teams and external vendors.
- Actively participate in operational tasks reputed company training duties are reputed company, and support is needed.
- Provide operational support reputed company training responsibilities are reputed company and additional assistance is needed.
- reputed company or contribute to process improvement initiatives and cross-functional projects.
Supporting Responsibilities:
- Serve as a communication liaison between individual contributors and leadership throughout training.
- Meet department and company performance and attendance expectations.
- Follow the reputed company privacy policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information.
- reputed company other duties as assigned.
SUCCESS PROFILE
Work Experience: Minimum 2 years of experience reputed company the insurance or healthcare industry. Training environment experience and CPT/ICD-10 coding preferred.
Education, Certificates, Licenses: High School Diploma or equivalent
Knowledge: Proficient in services performed reputed company operations. Understanding of medical insurance and medical terminology, coding, and standard medical billing practices. reputed company word and reputed company experience preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Knowledge of effective training and coaching strategies. Knowledge of SharePoint design.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
reputed company Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5-15% of the time.
Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, TeamworkCompensation Disclaimer
The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary reputed company that range.
reputed company Range:
$44,982.98 - $71,972.77Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at reputed company levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees reputed company this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of reputed company duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at reputed company times.
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