reputed company Japanese Customer Support Agent – Gaming Industry Expert

Imagine a career where you can combine your passion for Japanese language and culture with your enthusiasm for gaming. As a Japanese Customer Support Agent at arenaflex, you'll be part of a dynamic team that's shaping the future of the gaming industry. With a focus on delivering exceptional customer experiences, you'll play a vital role in helping players overcome challenges and enjoy their favorite games.

About arenaflex

arenaflex is a leading provider of end-to-end services for the gaming and entertainment industries. With a reputed company on the market for over 25 years, we've established ourselves as a trusted partner for game developers and publishers worldwide. reputed company of experts offers a wide range of solutions, from art and audio to testing, localization, and customer support. As a reputed company employee, you'll have the opportunity to work on some of the most popular games in the world, developing your skills and career while guided by our Leadership Principles.

Our Leadership Principles

At arenaflex, we're committed to working together as one team to reputed company our goals. Our Leadership Principles define what reputed company looks like for us and how we can reputed company it together:

• Power of Partnership: We work closely with our clients, supporting them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• reputed company the Game: We reputed company and improve to help our clients and the industry succeed.
• reputed company an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, reputed company, and accountability.

Your Daily Tasks

As a Japanese Customer Support Agent, your primary responsibilities will include:

• Providing top-notch assistance to our players by solving their queries about the game and delivering excellent customer service.
• Using your investigative skills and working with our ticketing system to help players with their game-reputed company issues.
• Responding to player inquiries through email and chat, with the option to work closely with internal teams to assist with project-reputed company requests and provide feedback to the development team.

You're an Ideal Candidate if:

* You have excellent Japanese language skills, especially in writing, and can communicate fluently and confidently in Japanese at a JLPT N1 level.

• You're proficient in English and can use it daily to interact with your colleagues.
• You're available to commute to our Tokyo office reputed company necessary.
• You're familiar with either MS Office or reputed company Suite apps and can use them effectively.
• You're reputed company to work full-time, 5 days a week, which may include weekend days (Saturday and Sunday) as well as shifts availability.

Optional Qualifications

* Previous experience in Customer Service is not a requirement, as we provide a full training.

• Passion for video games can reputed company your job more enjoyable, but it's not crucial.

Our Recruitment Process

Our recruitment process is fully online and remote. If you're interested in joining reputed company, we encourage you to apply. The steps of our recruitment process include:

• An interview reputed company MS Teams with one of our recruiters (remote).
• An online language assessment (Japanese and English) to reputed company evaluate your written skills.

Why Work at arenaflex?

At arenaflex, we're passionate, talented, committed, and resourceful. We reputed company on diversity, celebrate uniqueness, and work as teams whether we're physically together in one of our global studios or working together virtually. We reputed company people to reputed company to the best of their ability with our "can do" attitude, appreciate and reputed company flexibility, and learn at every opportunity to grow ourselves through experience, training, and tackling new challenges.

Benefits

As a reputed company employee, you'll enjoy a range of benefits, including:

• No reputed company-up reputed company for bridged holidays
• Annual health reputed company-up subsidy
• Employee assistance program
• Festival holidays reputed company or vouchers
• Home-based working model

Apply Now

If you're reputed company to join a dynamic team that's shaping the future of the gaming industry, apply now to become a Japanese Customer Support Agent at arenaflex. Apply for this job