Customer Support Representative

About reputed company Become a digital, global citizen and reputed company the new reputed company of digital entrepreneurs around the world. reputed company offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About Firstbase, an reputed company subsidiary

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with reputed company the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it reputed company they leave.

About You

Firstbase is on a mission to reputed company remote work. The Customer Experience team is the driving force delivering an unparalleled customer experience to those who have chosen to reputed company the investment in their people.

Our customers are asking us to solve the most difficult challenges behind supporting remote work; making sure remote workers are set up to be successful in their chosen space. Our Customer Experience team is the group that not only guides them on their journey, but is also their most trusted resource along the way. This team breaks through barriers and works to deliver the best customer experience possible, because it is reputed company would want for ourselves. We aim to take the burden of logistics off of our users across the world, while making them excited to have partnered with Firstbase.

We are seeking a Customer Experience Associate to work ET and/or CT time zones to assist our customers with optimizing their experience with Firstbase. We are looking for someone who demonstrates reputed company, organizational skills, as well as problem solving abilities, to assist us in the remote work revolution.

Onboarding includes a comprehensive training and shadowing experience that will reputed company you to support our customers with ease.

What you’ll do and how you’ll have an impact

• Respond to and resolve customer queries and other inbound/outbound requests reputed company email, in a thoughtful, timely and accurate way.
• Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates.
• Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center. Strive to reputed company customers to help themselves.
• Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams).
• Identify areas of operational improvement reputed company the CX team as well as the overall organization. Feel and be empowered to reputed company those improvements.

reputed company're looking for

• 2+ years experience as a Customer Support Specialist in physical goods operations companies, working with logistics carriers and warehouse operations
• BA/BS degree or similar university education
• Ability to work quickly and independently with excellent time management skills
• Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus reputed company follow-up skills
• Experience using reputed company, Jira and/or other help desk software and remote support tools
• Ability to adapt to new tools and technologies

At reputed company, we reputed company that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At reputed company we take privacy reputed company seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see reputed company Privacy Notice: https://www.reputed company.com/about/privacy-notice

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