Lead Account Executive – Merchant and Acquirer Support

Job Description:

• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
• Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
• Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
• Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
• This is a client-facing role requiring approximately 10% travel

Requirements:

• High School Diploma, GED or equivalent certification
• At least 4 years of payments industry experience within financial services
• Bachelor’s Degree in Business, Finance, Information Technology, Engineering (preferred)
• 6+ years of payments industry experience within financial services (preferred)
• Experience influencing key stakeholders, executive level clients or internal business partners (preferred)

Benefits:

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

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