[Remote] Senior Presales Solution Consultant, ZTM - Remote
Note: The job is a remote job and is open to candidates in USA. Samsung SDS America is a global provider of cloud and digital transformation innovations. They are seeking a Senior Presales Solution Consultant to drive the Zero Touch Mobility product to the US market, serving as a trusted advisor to customers and aligning their mobility processes with industry best practices.
Responsibilities
- Lead opportunity qualification in partnership with Sales leadership
- Validate strategic alignment, business drivers, and enterprise readiness
- Identify and engage executive sponsors and decision-makers
- Assess technical, operational, and commercial feasibility
- Influence pursuit strategy and investment decisions
- Lead executive-level and operational discovery workshops
- Document and analyze current-state ("as-is") workflows and ecosystems
- Evaluate customer processes against ZTM and industry best practices
- Identify inefficiencies, governance gaps, and compliance risks
- Advise customers on process redesign and transformation
- Define optimized future-state ("to-be") process models
- Translate approved processes into ZTM orchestration and automation workflows
- Validate end-to-end feasibility, scalability, and governance
- Develop enterprise implementation and rollout strategies
- Assess if solution fits customers problem. Can assess the gap and articulate if the opportunity is viable
- If opportunity requires customization, is able to work with the delivery team to assess the scope and cost
- Determine strategic use of POCs/POVs to maximize win probability
- Lead complex validation programs and technical pilots
- Ensure demonstration of measurable financial and operational impact
- Engage product and delivery leadership in validation activities
- Institutionalize successful validation approaches
- Is capable to perform minor configuration of the product to showcase capabilities to customers
- Own end-to-end solution proposal development in association with Sales personnel
- Align pricing, cost models, and margin targets with Finance
- Define delivery scope, governance, and resourcing models
- Produce executive-ready solution documentation, including:
- Solutioning Reports
- Business Value Assessments
- Architecture Summaries
- Guide deal positioning and negotiation support
- Serve as a senior technical authority for ZTM sales engagements
- Establish standardized templates and frameworks
- Contribute to solution governance and best-practice development
- Support design and validation of the demo and POV environment for each product release
- Lead structured handover and transition governance
- Ensure integrity between proposed and delivered solutions
- Support delivery escalation and optimization efforts
- Drive continuous improvement across presales and delivery interfaces
Skills
- Bachelor's degree in Information Technology, Engineering, Business, or related discipline (or equivalent experience)
- 10+ years of experience in solution architecture, enterprise consulting, or presales leadership roles
- High degree of proficiency in delivering customer-facing presentations and demonstrations, with the ability to build strong rapport and credibility with stakeholders
- Proven ability to assess, redesign, and operationalize business processes
- Strong background in enterprise workflow, orchestration, or service management platforms
- Experience in enterprise mobility, MMS, SaaS, or IT Asset Management environments
- Track record of influencing large, strategic deals
- Must be eligible to work in the US for any employer without restrictions
- Must be based in continental US
- Experience with the ServiceNow platform
- Consulting or professional services leadership background
- Experience supporting Fortune 1000, public sector, or regulated industries
- Exposure to value engineering, ROI modeling, and business case development
- Experience mentoring technical, sales, or consulting teams
Benefits
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
Company Overview