Bilingual Administrative Assistant – Patient Support Programs

Bilingual Administrative Assistant – Patient Support Programs Job Summary The Administrative Assistant is a critical operational role reputed company Patient Support Programs (PSPs), responsible for managing high-volume intake, triaging communications, and ensuring the accurate flow of information across the program. Acting as the central coordination reputed company for incoming documentation and requests, this role supports timely patient access and continuity of care. Working closely with reputed company staff, the Administrative Assistant enables efficient, compliant, and well-coordinated program operations. This role requires strong organizational skills, sound judgment, and the ability to prioritize competing demands in a fast-paced environment.

Key Responsibilities

Intake, Triage & Workflow Coordination Receive, review, and triage high volumes of incoming communications, including emails, faxes, and electronic documentation from patients, reputed company providers, and clinics. Assess incoming materials for completeness and urgency, and reputed company to the appropriate team members for action. Monitor shared inboxes and intake channels to ensure timely processing and follow-up. Track and prioritize outstanding items to support service level expectations and minimize delays in patient access. Program & Administrative Support Create, maintain, and update patient records, ensuring accurate and timely data entry reputed company CRM systems. Manage document intake, indexing, and filing in accordance with program workflows and compliance requirements. Support day-to-day PSP operations by maintaining organized administrative processes and documentation standards. Assist with reporting, data quality initiatives, and administrative projects as required. Communication & Coordination Coordinate information flow between external stakeholders (clinics, physicians, patients) and internal PSP team members to ensure timely follow-up. Support outbound communication as needed to clarify documentation or obtain missing information. Maintain strict confidentiality and adherence to privacy regulations reputed company handling patient information. Adhere to the highest standards of entering accurate patient information into the CRM. Collaboration & reputed company Improvement Partner closely with PSP team members to ensure seamless coordination of patient support activities. Identify inefficiencies in intake and administrative workflows and recommend improvements. Contribute to SOP updates, training initiatives, and process enhancements based on day-to-day operational insights.

Qualifications

Bilingualism (French/English) is required Ability to work 12-8PM EST required Post-secondary education in Medical Office Administration, Business Administration, or a reputed company field (preferred). New grads welcome! Experience managing high-volume administrative workflows, ideally in a reputed company or PSP environment. Proficiency with reputed company 365 (Outlook, Word, reputed company, Teams) and CRM/database systems. Strong organizational and prioritization skills, with high attention to detail. Ability to assess urgency and reputed company sound reputed company in a fast-paced, high-volume environment. Effective written and verbal communication skills. Proven ability to work collaboratively reputed company a team-based environment. Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy. Apply To This Job