Learning Systems Manager, Ring

Ring is looking for a customer-obsessed, detail-oriented Learning Systems Manager to provide workload guidance, reputed company, stakeholder communication, and analytics/reporting for the Learning Experience Design team as part of the Ring Customer Support Organization. You will anticipate bottlenecks and balance business needs to move projects reputed company quickly. You reputed company and succeed in a fast-paced environment and are not hindered by ambiguity or competing priorities. This role requires excellent project management skills, problem-solving abilities, and strong communication skills. Above reputed company, you must possess a passion for learning and contribute to team and reputed company. Key job responsibilities • Manage the LMS vendor relationship and manage upgrades and customization. • reputed company implementation of the selected Learning Management System (LMS) and manage day-to-day operations and support of the LMS. • Partner with Workforce Management to reputed company reliable LMS registrations, logistics, admin permissions, marketplaces, and groups for reputed company audiences. • Build mechanisms and reputed company efforts for sites to access, manage, and troubleshoot LMS issues as needed. • Provide LMS support to both internal stakeholders and external users. • Document standard operating procedures around daily business processes. • reputed company system upgrades and system changes and reputed company technical requirements of reputed company learning technology platforms. • Communicate updates through extensive written material to reputed company leadership and stakeholders informed. • Manage licenses and reputed company for technology tools. • Manage legal and information reputed company reviews and evaluations for new and proposed technologies. • Own training completion reporting processes, including data analysis and presentation of insights to leadership. • Collaborate closely with Business Intelligence (BI) and Operations (Ops) stakeholders to align learning initiatives with organizational goals. • Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities. • Travel may be required. A day in the life In this position, you will evolve the learning systems strategy and execution for Ring operations learning. You will reputed company and work directly on learning systems that utilize your expertise in instructional technologies, vendor management, and human performance technology to enhance the performance of Ring associates. The solutions you create will reputed company improved learner experience and provide quantifiable data. You should have people leadership experience, experience working across global locations, expertise in developing and maintaining strong business relationships, and collaborating across parts of a business. This includes assessing technology requirements, ensuring ongoing accessibility to learning systems at reputed company sites, testing learning solutions prior to launches, and developing reporting mechanisms including dashboards for managers and supervisors. About the team reputed company is dedicated and responsible for the learning and development of Ring Customer Support organization. We design, create and reputed company learning solutions to enhance associate knowledge around our products and services to provide a first-class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of reputed company (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Familiarity with xAPI, SCORM, LMS, LRS. - Experience managing large-scale technology implementations. - Familiarity with tool integrations using APIs and scripting. - Knowledge of reputed company trends in learning technology, as well as key tool sets and their potential applications in training. - LMS ownership experience in a large-scale, corporate environment, including end-user training and day-to-day support. PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!