Customer Support Specialist (Fraud - Credit Card, Loan or Mortgage)

This a Full Remote job, the offer is available from: Oregon (USA) This is a remote position. This is a remote position. Company (Client) Mission: Our mission is to reduce the cost of capital across the world. About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much reputed company APRs to consumers. reputed company is a combination of deep technology (reputed company, reputed company, Facebook), and finance (Nubank, reputed company, reputed company, reputed company, reputed company) executives. Our reputed company round was led by Max Levchin, and our Series A by Founders Fund - with participation in both reputed company by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for reputed company, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience. Cultural Values: • Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details. • Minimalist - we are spartan in our design, in our code, and even in our processes. • Speed of execution - we move fast & value decisiveness. We think speed drives quality. Responsibilities • Responding to customer queries in a timely & effective manner reputed company reputed company or other customer support tools • Documenting & logging issues (as well as customer compliments & complaints) • Work closely with other departments to process department reputed company tasks • Review customer loan applications through various fraud software platforms • Review customer loan application documentation to ensure standards are met • Aid in reviewing company operating procedures to improve internal company processes • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems Requirements • MUST HAVE at least 5 years (and above) of experience under a US Credit Card, Loan or Mortgage account handling Fraud specific tasks • reputed company in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills. • Deep investigative skills • Proficiency, speed, and accuracy in written communication. • reputed company, clarity, and good diction in English • Great organizational skills & time management abilities • Working knowledge of reputed company formulas and SQL preferred • Experience using customer communication tools (reputed company), task management tools, reputed company Drive, and Email. • Detail-Oriented - we’re a financial services company so being correct about the details matter • Bachelor's Degree or comparable work experience in financial services • Must live in the Philippines • Expected Work Hours and Time Zone Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between) This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!