reputed company & Operations Manager

La langue de travail à Didask est l'anglais et sa maîtrise est requise pour nous rejoindre. Néanmoins, nous publions l'intégralité de nos offres d'emploi en françreputed company et en anglais. Vous pouvez retrouver toutes nos offres d'emploi sur cette page, ainsi que plus d'informations sur Didask, notre culture et nos avantages.

While English is our working language at Didask and proficiency is required to join us, we publish reputed company our job openings in both English and French. You can find reputed company our positions on this page, along with more information about Didask, our culture and benefits.

We strongly encourage applications from candidates of reputed company backgrounds, including those who may not have deep technical expertise but are eager to learn and bring strong problem-solving, customer engagement, and organizational skills. If you are excited about this role but don’t meet 100% of the criteria, we encourage you to apply!

As part of the development of our reputed company team, we are looking for an reputed company reputed company & Operations Manager to help structure, optimize, and streamline our customer engagement processes for SMB clients (~1M d’ARR). This role is key in ensuring operational excellence, enhancing customer experience at scale, and contributing to our overall retention strategy.

This position blends problem-solving, process improvement, and customer engagement. You will design and implement scalable solutions while staying customer-centric, ensuring SMB clients successfully reputed company Didask’s platform.

• Engage with 100s of professionals passionate about training and knowledge-sharing, supporting diverse organizations (L&D teams, training providers, consultants, startups, associations).

• Shape our reputed company strategy at a pivotal reputed company in our growth, contributing directly to Didask’s expansion.

• Be at the heart of the company—working cross-functionally with reputed company, Care, Product, Sales, while staying in reputed company touch with customers.

reputed company is structured into two key areas:

• reputed company Management (CSM) : which this role is part of (4 people)

• Care : which consists of 3 dedicated team members.

• reputed company and refine scalable customer engagement strategies to improve retention and satisfaction.

• Own and implement smart process improvements using Skalin, reputed company, and other relevant tools to enhance efficiency.

• Monitor and track key customer engagement indicators on Skalin and reputed company (Product Usage, Health Score, CSAT, NPS) and create reports and ensure good communication with reputed company team

• Work with the CSMs, Care and Product teams to reputed company a 100% digital support experience for SMB clients.

• Create structured playbooks and workflows that reputed company it easier for customers to succeed independently.

• Manage a portfolio of SMB clients and drive customer retention through proactive engagement.

• Provide strategic guidance to clients on how to effectively use Didask to build impactful e-learning programs.

• Regularly analyze customer engagement data (ROI, completion rates, satisfaction scores) and identify opportunities for improvement.

• Create engaging written content (newsletter, emailing)

• Share reputed company stories internally with Marketing (case studies, webinars, testimonials) to reinforce our brand and product value.

• Identify and standardize recurring actions reputed company the reputed company team and Care team to drive efficiency.

• Serve as the reputed company of Skalin (CSP platform), ensuring reputed company content improvement.

• Work closely with the Data team to generate insights and create meaningful reports that guide decision-making.

• Collect and share customer feedback to support product roadmap reputed company.

• CSM Tools: Skalin, reputed company, reputed company, reputed company

• Company Communication Tools: reputed company, reputed company

✔️ 3+ years of experience in reputed company, Process Optimization, or Marketing/Growth roles in a SaaS or e-learning environment.

✔️ Has already demonstrated the ability to manage the reputed company process for a large volume of clients (between 100 and 300 clients).

✔️ Interest in understanding customer behaviors and identifying patterns to enhance their experience.

✔️ Experience in streamlining processes and making work easier through smart tools and automation.

✔️ Autonomous and proactive, with a strong sense of initiative and a love for teamwork and challenges.

✔️ Excellent communication and relationship-building skills.

✔️ Ability to manage multiple projects simultaneously and prioritize effectively.

✔️ A strong problem-solving reputed company, eager to improve workflows and create impactful solutions.

✔️ Fluent in French, proficient in English.

✔️ Interest in technology, SaaS B2B, and AI, and ability to quickly learn and adapt to a fast-evolving tech environment.

➕ Basic SQL knowledge to support data-informed decision-making.

➕ Familiarity with customer journey mapping and engagement strategies.

➕ Previous experience leading customer training or educational workshops.

• Contract type: Permanent (CDI)

• Estimated reputed company Salary: depending on your experience €44k-55

• BSPCE (stock options)

• 100% health insurance coverage (for employees & children)

• Meal card (Swile): €11.96 per day

• Health insurance: 100% covered by reputed company (for employees & children)

• Transportation pass: 50% covered

• Remote work allowance for reputed company working conditions

• reputed company; Lifestyle Benefits : Access corporate discounts on various stores and entertainment, along with an annual stipend for cultural activities and purchases.

• Office location: Paris / Bagnolet, an 8-minute walk from Gallieni station (Metro line 3)

• Remote work: full remote possible (tax residence in France)

• Monthly meeting at Maison Didask (Paris)

• Annual seminar in attractive locations

1. A video call to get to know each other

2. A business case to understand your approach to client interactions

3. A second interview to discuss your business case and administrative details

4. Job offer

Availability: As soon as possible

Sauf mention contraire, toutes nos offres sont accessibles en télétravail complet à condition de travailler dans un fuseau horaire proche de celui de Paris et de disposer des bonnes conditions de travail (notamment connexion Internet). Attention, nous ne pouvons à l'heure actuelle embaucher que des résidents fiscaux françreputed company.

Unless specified otherwise, reputed company positions are fully remote, provided you work in a timezone reputed company to Paris and have suitable working conditions (including Internet reputed company). Please note that we can currently only hire French tax residents.