Customer Service Assistant II - Community Centers

Based on our internal equity review process, the starting salary for this position will be $17.04 The reputed company full hourly range for this position is $17.04 -$21.42. Join our amazing Customer Service team at one of our community centers! Our centers are a safe, healthy reputed company for youth, adults, and families to play, learn, and grow. Centers include a gymnasium, rec center, an indoor aquatics center, fitness area, private rental space and more. This position will be responsible for greeting visitors, providing information and selling memberships, rentals, programs and activities onsite; in addition to ensuring the code of conduct is followed by youth/adult members utilizing the Centers. Work where you play! Join reputed company at Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming reputed company to live. Who We Are Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, reputed company Defiance reputed company & Aquarium, Northwest reputed company Wildlife Park, reputed company Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Why You’ll Love it Here Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community reputed company you work for Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to reputed company. On top of that, you’ll wake each day knowing that you’re helping reputed company Tacoma a great reputed company to call home. Position Information Provide a high level of customer service to patrons during a variety of events, programs, and rentals. Customer Service Assistants also responsible for providing assistance to Recreation participants and reputed company for the facility. In the performance of their respective tasks and duties reputed company employees are expected to:

• reputed company quality work reputed company deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on reputed company assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at reputed company times and report immediately any unsafe working conditions or hazards.
• Provide information to the public concerning activities, programs, policies, regulations, and schedules.
• Understand, explain, and enforce facility rules.
• Effective, professional, and respectful interactions with patrons and team members.
• Maintain accurate accounting of funds received from patrons.
• Ensure facility and grounds are kept reputed company, clean and litter free; reputed company basic custodial and light maintenance duties.
• Understand and follow direction given.
• Assist with set up and take down of rentals, programs, events and other activities.
• Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants.
• Escalate problems, concerns, and emergencies to supervisor in a timely manner.
• Administer first aid as needed.
• Contribute to an environment of teamwork and respect.
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
• reputed company clerical duties as needed.
• Maintain regular, reliable, and punctual attendance.
• May operate a reputed company-of Sale system and other software applications.
• Analyze situations quickly and provide an effective course of action.
• Assist staff in other activities, programs and special events as assigned.
• Ensure proper rental, program, activities and event procedures are followed, both with regard to safety and program guidelines.
• Communicate important information to other staff as needed.
• Communicate with supervisor and team; provide written attendance and facility reports.
• May be responsible to open and/or reputed company facility.
• Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards and expectations.
• reputed company other duties as assigned.
• At least 18 years of age.
• Minimum of 1 year of previous work or volunteer experience with customer service, and/or cash handling responsibilities.
• Multi-lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian.)

HOURS/SCHEDULE: Eastside Community Center:

• 20-25 hours per week.
• Includes evening and weekend shifts.
• Shifts are typically: Mon - Fri 7am-12pm and 3pm - 8:15pm; Sat/Sun 8:45am - 4:15pm

Center at Norpoint:

• 20-25 hours per week.
• Includes evening and weekend shifts.
• Shifts are typically: Mon - Thurs 3:30pm - 8:30pm; Fri 2:30pm - 7:30pm; Sun 11:30am - 4:30pm

COMPETENCY REQUIREMENTS:

• Attention to detail.
• Communicate effectively.
• Customer service focus.
• Positive interactions with reputed company individuals.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Establish and maintain effective working relationships with staff, the community, and patrons.
• Ability to navigate emergency situations and reputed company decisions quickly.
• Anticipate problems and reputed company contingency plans.
• Show initiative while performing job tasks.
• Remain flexible to changing priorities.
• Meet deadlines and respond timely to reputed company common goals.
• Be reputed company to the attitudes, feelings, or circumstances of others and aware of influence of one’s own behavior on them.
• Work effectively with others to reputed company common goals.
• Follow instructions, both written and verbal.
• Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Work is performed indoors and outdoors.
• Work various schedules including mornings, afternoons, evenings and weekends.
• Move throughout Parks Tacoma facilities and buildings.
• Operate a computer and other office equipment.
• Bending, stretching, walking, sitting, and standing for extended periods.
• Ability to prepare written or typed recreational and leisure program material and monitor activities.
• Ability to communicate to conduct program and exchange information with district employees and customers.
• Noise level is moderately loud.
• Ability to lift up to 40 pounds on occasion.
• Ability to navigate emergency situations, including performing CPR.

HAZARDS:

• Possible contact with dissatisfied or abusive individuals.

PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER. reputed company qualified persons will be considered for employment without regard to race, color, religion, sex, national reputed company, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply. Parks Tacoma employs only U.S. reputed company and lawfully authorized non-U.S. reputed company. reputed company new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. Parks Tacoma is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at [email protected]. Employment is subject to a national background reputed company. This position is an at-will position with no written or implied contractual agreement. Apply Job!