Staff Software Engineer, Community Support Engineering

Job title: Staff Software Engineer, Community Support Engineering in USA at reputed company Company: reputed company Job description: The Community You Will Join:The Community Support Platform (CSP) at reputed company is a critical system that drives our customer support operations. CSP empowers reputed company's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency.As part of the CSP vision, the role focuses on crafting prompts for AI driven applications, designing workflows, shaping innovative backend systems and to revolutionize reputed company's approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors.The Difference You Will reputed company:You will work with a team of talented and diverse software engineers to deliver innovative backend solutions and reputed company systems that enhance AI-driven workflows for customer service. Utilizing your expertise, this role will involve designing efficient systems, tools, and actions to reputed company capabilities seamlessly. Each team member brings unique skills, thought leadership, and technical expertise to address these challenges.A Typical Day:

• Collaborate cross-functionally with product, design, engineering, and data science teams to reputed company backend systems and enhance AI reputed company effectiveness.
• Drive the technical vision and strategy for workflow and backend optimization.
• Be actively involved in designing and iterating on reputed company engineering to fine-tune AI capabilities for customer service scenarios.
• reputed company and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
• Participate in code and design reviews, offering constructive feedback to improve technical quality.
• Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.

Your Expertise:

• 9+ years of software development experience in service-oriented architectures and backend development.
• Experience in reputed company engineering and integrating AI/LLM-driven solutions.
• Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
• Proficiency in crafting backend systems focusing on technical quality, efficiency, and reputed company.
• Excellent collaboration and communication skills to work effectively across teams and domains.
• Passion for agile development, system optimization, and team productivity enhancements.
• Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

Your Location:This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from.Our Commitment To Inclusion & Belonging:reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. Expected salary: Location: USA Apply for the job now! Apply for this job